IS Service & Contract Manager

Milton Keynes, England, United Kingdom

12/5/2024

Join Kuehne+Nagel as an IS Service & Contract Manager to oversee and develop key vendor relationships, ensuring reliable IT services and operational performance for our Contract Logistics business.

Your Role

The role of the IS Service & Contract Manager is to ensure that all aspects of relationships with, & services provided by IS & IT vendors whose products and services underpin Kuehne+Nagel business operations, are effectively managed and monitored and developed, in order to protect operational service performance and maintain committed delivery standards. You will engage and work with internal and external stakeholders, vendors and service providers to build, implement, manage and develop services and relationships to facilitate successful and reliable IS & IT facilities, services, processes and communications to underpin successful performance of Kuehne+Nagel Contract Logistics business operations.

Your Responsibilities

This role offers a flexible working arrangement, ideally you would be located near to Milton Keynes, but this isn't essential as the role will provide you with the ability to work on a hybrid basis from your own home or any of our site locations.

• The IS Service & contract manager will be responsible for regular formal reviews of service performance, new delivery and change performance along with any future planning
• Responsible for contract renewals, amendments and assisting with contract negotiations
• Measurement of service providers, the financials and overall relationship management
• Oversee the performance and responsiveness of IS & IT vendors and service providers
• Creation and maintenance of schedules
• Undertake regular reviews of service performance along with future planning activities
  
  

Your Skills And Experiences

• Proven experience of working in a Project Management capacity
• Demonstrable experience of leading Projects
• PRINCE2 and/or APM practitioner desired
• Practical experience of Project delivery within an ITIL-lead environment
• Capable of defining, explaining and maintaining a high-level, longer-term view of projects' relationships with strategy and other initiatives
• Ability to determine resource requirements in line with the plan
• Sufficient industry expertise to understand and plan for project inter-dependencies
  
  

Please be aware that by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. This means that KN will ask successful applicants to provide certain information and documentation to enable these checks to be conducted.

Any appointment will then be strictly conditional upon, and subject to, the receipt of satisfactory results of these checks

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.