About the Company
MES International is a global provider of industrial and engineering solutions, dedicated to empowering organisations in today’s competitive landscape. Founded in 2006, MES specialises in technical safety, HSE risk management, asset integrity, and operational assurance, serving clients across the energy, chemical, and process industries. With offices in the UK, UAE, Italy, USA, and Kazakhstan, the company delivers tailored services that span automation, system integration, and digitalisation to optimise manufacturing processes and drive operational excellence.
With a multidisciplinary team of highly qualified engineers and consultants, MES combines deep technical expertise with a client-focused philosophy. The company partners closely with clients across all stages of the asset lifecycle, from conceptual design to decommissioning, ensuring safe, reliable, and efficient outcomes. MES’s commitment to quality and long-term partnerships has earned it a reputation as a trusted leader in industrial and engineering solutions worldwide.
Job Summary
MES International is seeking a proactive and technically skilled IT Administrator – Global Support to join our team. You will be responsible for delivering end-to-end IT system support across all MES business units globally, primarily in a remote capacity. Initially, you will work closely with our external IT service provider to ensure seamless day-to-day support and infrastructure stability.
This hands-on role includes maintaining core IT infrastructure, managing cloud environments, supporting Microsoft 365 platforms, and ensuring compliance with cybersecurity and data protection standards. The ideal candidate will have a strong technical foundation, a proactive mindset, and experience supporting distributed global teams in a fast-paced enterprise environment. This is an excellent opportunity for someone ready to lead the internationalisation of IT services and drive long-term improvements in infrastructure, security, and service delivery.
Key Responsibilities
System Administration & Support
- Provide Tier 1-3 IT support for all global business units (remote).
- Monitor and maintain core infrastructure (servers, virtual machines, network devices, storage systems, etc.).
- Administer Microsoft Windows Server environments (AD, DNS, DHCP, Group Policy).
- Configure and troubleshoot VPNs, firewalls, and endpoint connectivity.
Microsoft Office & Productivity Tools
- Manage and provide advanced support for Microsoft 365 (Exchange, Teams, OneDrive, SharePoint Online, etc.).
- Administer licenses, policies, and integrations across Microsoft Office applications.
- Conduct end-user training and create SOPs for Microsoft applications.
SharePoint & Collaboration
- Design, configure, and maintain SharePoint Online sites for internal collaboration and document management.
- Implement automation workflows using Power Automate and Power Platform.
- Troubleshoot permission issues, content access, and integration errors.
Cybersecurity & Compliance
- Support the implementation and monitoring of cybersecurity tools (EDR, MFA, DLP, vulnerability scanning).
- Collaborate on internal and external audits to ensure IT compliance with ISO 27001, SOC 2, or similar.
- Maintain documentation and renewals for relevant cybersecurity certifications.
- Regularly apply patches and updates to mitigate risks across all endpoints and servers.
Asset & License Management
- Maintain up-to-date asset inventory, software license tracking, and vendor management.
- Ensure procurement and disposal of IT assets complies with policy and security requirements.
IT Projects & Improvements
- Lead and participate in global IT rollouts, migrations, and infrastructure upgrades.
- Evaluate and recommend new tools, systems, or services to improve operations.
- Automate routine administrative tasks using scripting tools (PowerShell, Python preferred).
User & Access Management
- Provision and deprovision users across systems with appropriate role-based access controls.
- Monitor login anomalies and assist with forensic analysis during incidents.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 4+ years in IT support/system administration in a global or distributed environment.
- Strong knowledge of Microsoft Office 365, Windows Server, and SharePoint Online.
- Proven experience with cybersecurity tools and supporting compliance initiatives.
- Certifications such as CompTIA Security+, Microsoft 365 Certified: Modern Desktop Administrator, Azure Administrator Associate, or equivalent are highly desirable.
- Strong problem-solving, documentation, and interpersonal communication skills.
- Ability to work across multiple time zones and manage global stakeholders.
Skills and Competencies
- System Administration: Strong experience with Windows Server, AD, DNS, DHCP, and virtual environments.
- Microsoft 365: Advanced knowledge of Exchange, Teams, SharePoint Online, and license management.
- Networking & Security: Proficient in VPNs, firewalls, endpoint protection, and security tools (EDR, MFA, DLP).
- Scripting & Automation: Skilled in PowerShell; Python preferred for task automation.
- Compliance Support: Familiarity with ISO 27001, SOC 2, and IT audit processes.
- Problem-Solving: Strong analytical and troubleshooting abilities.
- Communication: Clear, user-focused communication across global teams.
- Organisation: Detail-oriented with excellent documentation and time management skills.
- Collaboration: Team player with experience supporting global, cross-functional teams.
- Adaptability: Able to thrive in dynamic, fast-paced environments.
What We Offer
- Our benefits and offerings are subject to the location in which you will be based, ensuring they are aligned with local laws, standards, and market practices.
