About
About us:
At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people.
Are you interested in IT and technology, a great problem solver and keen to learn?
Want to kickstart your career? Read on!
Position: IT Apprentice
Location: Glasgow Head Office
Job Type: Full time 39.5 hours, Permanent. Monday to Friday
Salary: £15,500 -£16,500 per annum
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, private pension, healthcare cash plan, employee assistance programme, staff discounts and more!
Overview
Matthew Algie are looking for an IT Modern Apprentice to join their team and support their staff across the UK and Ireland. This is a fantastic opportunity to gain hands-on experience in a professional and friendly environment whilst working towards an apprenticeship qualification!
You will be joining a friendly and supportive team who love what they do and enjoy working with each other.
Key Responsibilities
- Provide support to staff by responding to IT and system related queries via our IT ticketing system and over the phone.
- Support the diagnosis and resolution of common technical issues and refer more complex problems to senior staff when necessary.
- Assist with setting up new users including accounts, passwords and access permissions.
- Support with the installation, configuration and maintenance of hardware, software and digital tools.
- Assist in monitoring and maintaining IT systems, ensuring they are running efficiently.
- Support basic training to staff on using IT systems and tools effectively.
- Assist in creating training materials and documentation to help users resolve common technical issues independently.
Desired Skills And Qualities
- Taking your first steps into the workplace.
- Passion for technology and problem solving.
- Strong communication and customer service skills.
- Willingness to learn and adapt to new systems.
- Enjoys working with a team but can take own initiative.
- No formal experience is required - just enthusiasm and a commitment to developing your skills
Application
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie
Equal Opportunities
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
