IT & Business Operations Manager

London, England, United Kingdom

2/1/2025

We’re looking for an IT & Business Operations Manager to join our team based in London. An exciting opportunity to join an industry-leading company in the nonprofit software market and progress your career in a senior operations role, reporting directly to the Head of Compliance.

Intro

An exciting opportunity to join an industry-leading company in the nonprofit software market.

At Enthuse, we’re on a mission to transform digital fundraising by building the technology that empowers great causes. Our donations, fundraising, and event registration platform helps thousands of charities raise millions.

Launched in 2012, we’ve come a long way — we’ve grown the team to over 70 people and now serve thousands of charities. Enthuse is headquartered in London, with operations in Scotland, Northern Ireland, and the Republic of Ireland. What's more, Enthuse is the official online fundraising partner for London Marathon Events and Great Run.

Reporting to the Head of Compliance, you’ll be a key member of the compliance and operations team and play a critical role in developing and delivering on the overarching IT and business operations strategy.

How you will contribute

IT Infrastructure & Business Operations Management

• Oversee the maintenance, administration, and improvement of our IT systems, networks, and hardware. Ensure systems are secure, reliable, and up-to-date.
• Manage and optimise business operations workflows, ensuring efficient processes that support both internal teams and client needs.
  
  

Technical Support

• Manage and provide technical support for internal staff, addressing issues related to hardware, software, and network connectivity.
  
  

Cyber and Data Security

• Design and implement robust security protocols to avert risks and ensure compliance with industry regulations, safeguarding data and customer information.
  
  

Project Management

• Lead IT and business operations projects, including system upgrades, process improvement initiatives, and software implementations, ensuring they are completed on time and within budget.
  
  

Security and Compliance

• Implement, audit, and enforce IT and operational security protocols to protect sensitive data, prevent fraud, and ensure compliance with relevant regulations.
  
  

Vendor & Partner Management

• Manage relationships with IT vendors, service providers, and key operational partners, negotiating contracts and ensuring service levels meet company and regulatory needs.
  
  

Budgeting and Resource Planning

• Develop and manage the IT and operations budget, ensuring cost-effective solutions and optimal resource allocation.
  
  

Experience

About you

• Ideally, a minimum of 3 years in IT and operations management, with a strong background in managing IT systems, infrastructure, and business operations processes.
• Experience in a B2B SaaS environment is a plus.
  
  

Technical & Operational Expertise

• Proficiency in network administration and IT support for both remote and on-site employees.
• Experience with cloud technologies and IT project management is preferred.
• Strong operational acumen and a track record of streamlining business processes.
  
  

Problem-Solving Skills

• Strong analytical and problem-solving abilities, with a track record of resolving complex IT and operational issues effectively.
  
  

Communication

• Excellent verbal and written communication skills, with the ability to convey technical and operational information to non-technical stakeholders.
  
  

What you’ll get

• A salary of £45k-50k depending on experience
• We celebrate together with an early Friday finish with optional team drinks, team incentives, and a variety of company socials.
• We offer a generous equity options scheme at a fast growing, stable company backed by social good investors. We give back to all our employees who get us closer to achieving our mission.
• We believe work-life balance matters and have flexible hours, working from home, and support part-time work.
• We believe in giving back and give you one paid day to fundraise for a charity of your choice. Many of our team members also volunteer or are trustees.
• Holiday allowance: 25 days holiday and bank holidays (33 in total). We increase holidays based on length of service, so for every year you’re with us, you’ll get an additional day’s holiday up to 28 days. We also offer an additional 5 days of unpaid holiday.
• We will support your journey through our mentor program that offers structured support from senior team members within the business and a strong network of investors and customers.
• Your birthday off!
• 1 month paid sabbatical after 5 years at Enthuse.
• Enthuse Wings! Work from abroad for up to 4 weeks of the year!
• Private health insurance coverage with plenty of benefits through Vitality.
• Places for Races! As partners of London Marathon Events and Great Run, we get access to a number of participant places for major fundraising events. So if you're a keen runner, swimmer or cyclist - you could be in luck.
  
  

Come as you are. Love what you do.

At Enthuse, we want to create a positive impact on a global scale. And to do that we know that the people at Enthuse have to reflect all global lives and identities.

We work flexible hours, we support remote working, and if that doesn’t quite work, we will definitely listen to what will. We’re striving to create a place where all feel valued and welcome — and would love to hear how we could do that for you.

No matter what your background, identity, or even if your experience doesn’t exactly match — we’d love to hear from you!

Our Values

Be enthusiastic: We are can-do and proactive

Be curious: We believe progress is made by asking questions

Be reliable: You can trust us to get the job done