IT Change Manager

In this newly created position, you will be responsible for implementing and establishing a robust IT Change Management practice. Working closely with IT Operations, Solution Architects, Project Managers, BAU support teams and 3rd party service providers, ensuring adherence to the IT Operational Change Management Policy and approved processes across all environments. Ensuring that key stakeholders are kept informed, working closely with IT Service Management and Business Stakeholders.

You will have a key role in the continuous shaping and improvement of the Change Management Practice, this includes assessing and evaluating the current processes and designing and implementing necessary changes to ensure they align with ITIL4 best practices and are fit for purpose. A responsibility of the role focuses on the management of the transition of major changes to existing services, and/or the launch of new services, in order to avoid undesired consequences.

You will have the opportunity to define and implement the new change management process across the GGS Group of companies to improve our internal IT services, this role will require you to be involved in all aspects of change management in an individual contributor role, and be key in managing the own schedule of change.

MAIN RESPONSIBILITIES

• Establishes, embeds, educates, and delivers the process for change management. Ensuring that each change follows the complete procedure to ensure minimum disruption to IT services and that all approved changes are implemented as planned
• Defining the change workflow and where needed refining the Change Management policy to reflect the revised methodology. This includes maintaining a reporting system for all changes
• Ensure compliance with the Change Process for new starters to ensure full adherence to policies and processes from all support, development teams, and business teams
• Evaluates all requests for change (RFCs) to determine the impact on business processes and IT services, and to assess whether change will adversely affect the operational environment and introduce unacceptable risk
• Chair the Change Advisory Board (CAB) and ensure the CAB has the information needed to evaluate changes
• Producing and publishing the consolidated forward schedule of IT changes to all IT and Business stakeholders
• Liaises with all necessary parties to coordinate change building, testing, and implementation, in accordance with schedules
• Engaging with senior managers to resolve change conflicts.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

Education and Experience:

• A technical degree or professional qualification
• ITIL v4 experience, with practitioner certification in change management preferable
• Familiar with controls and audit compliance (SOX)
• Experience in project management and knowledge of approaches, tools, and phases of the project lifecycle
• Experience of ServiceNow change management application (desirable).

Skills and Competencies:

• Knowledge of deployment and implementation methodologies (Agile, EDM, infrastructure, etc.) of related technical change management experience
• Solid understanding of the software development lifecycle
• Understanding of configuration management principles
• Knowledge of Information Security controls and advantage
• Able to exercise independent judgment and take action on it
• Excellent analytical and creative problem-solving skills
• Excellent listening, written, and oral communication skills
• Strong relationship, interpersonal, and team skills
• Highly self-motivated and directed
• Excellent attention to detail

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Benefits and Perks

• 25 days' holiday a year with the opportunity to buy up to five additional days
• Competitive company pension scheme
• Ongoing training and development
• Private medical insurance for all employees (enhanced membership can be purchased for other family members)
• Dental insurance for all employees
• Life assurance
• Income protection scheme
• Employee assistance programme
• Employee Wellbeing events and Mental Health First Aiders
• Employee My Benefits portal offering extensive retail discounts