IT Device Support Specialist

Are you a tech-savvy individual with a passion for providing exceptional support? Investec is looking for an IT Device Support Specialist to play a crucial role in support team.

This is an exciting opportunity to contribute to the onboarding of new joiners and the offboarding of leavers, ensuring a seamless experience for all employees. As an IT Device Support Specialist, you will be responsible for managing desk setups, troubleshooting hardware issues, and maintaining high levels of service. Your expertise will help ensure that our employees have the tools they need to succeed.

What you will be doing

• Onboarding & Offboarding: Facilitate the onboarding of new joiners and the offboarding of leavers, ensuring a smooth transition.
• Desk Setup & Troubleshooting: Manage desk setups and provide troubleshooting support for hardware issues.
• Print Support: Maintain stock levels in stores and order equipment as needed to ensure operational efficiency.
• Asset Tracking: Track all high-value equipment, manage mobile device ordering, and oversee the onboarding and offboarding processes.
• Service Management: Manage the queue within ServiceNow, prioritising workload to ensure timely support for all requests.

What we are looking for

We are looking for candidates with a strong background in troubleshooting hardware and desk setups. Experience in managing assets using ServiceNow and mobile device setup using Mobile Device Management (MDM) is essential. Additionally, familiarity with building laptops and desktop PCs using PXE boot and SCCM will be highly beneficial.

Essential Skills Include:

• Proven experience in troubleshooting hardware and desk setups.
• Background in managing assets within ServiceNow.
• Experience with mobile device setup using MDM.
• Proficiency in building laptops and desktop PCs using PXE boot and SCCM.

Additional Attributes (Helpful but Not Essential):

• Familiarity with Active Directory.
• Experience with ServiceNow and SCCM.