IT Field Engineer
Company
Location
Coventry, England, United Kingdom
Posted At
3/14/2025
Advertise with us by contacting: [email protected]
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Description
About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers UK. It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!
About The Role
Due to recent contract wins, were looking for an experienced Field Engineer to join our expanding field services department which has skillset-based progression opportunities within the role.
Were looking for an experienced Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered. Were looking for someone who is driven and enjoys taking control of situations to help resolve technical issues.
You will reside within the Birmingham/ Coventry areas as frequent travel throughout the Midlands is required. On occasion, you may be asked to work throughout the UK. There will be frequent travel involved with the role therefore you must hold a full UK driving license.
What you will be doing
Troubleshooting and diagnosing technical issues.
Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately.
Deploying new hardware and software solutions.
Installing and migrating customer networking equipment.
Attending customer sites for break-fix and chargeable incidents.
You will suit the role if you have
Experience working in a similar role.
Excellent communication and documentation skills.
Excellent customer service, and are able to build strong working relationships with colleagues and customers.
Confidence to make decisions and demonstrate sound judgement.
Experience with VMWare (desirable)
Experience with Windows Server (desirable)
Experience using Mitel (desirable)
Networking fundamentals, CCNA (desirable)
A full and valid UK Driving License
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role. Continuous learning and development is at the heart of everything we do. You can expect full training as part of your onboarding experience, as long as you are passionate about the role, eager to learn and driven to being the best at what you do and live our values.
Salary
Starting salary, £25,000 - £36,000 (depending on experience) + Company Vehicle
Benefits
Here at Aspire we offer a great benefits package and a competitive salary as you would expect from a forward-thinking and people-centric organisation. What sets us apart is our desire to look after our people in the best way we can!
Health Cash Plan
Cycle to Work Scheme
Network Benefits
Employee Assistance Program
25 Days Annual Leave
Enhanced Maternity, Paternity and Parental Schemes
Enhanced Pension Scheme
Tech Purchase Scheme
Electric Vehicle Salary Sacrifice Scheme
Employee referral scheme
New business referral scheme
Discounted Gym Membership
Life Assurance and Critical Illness cover
Location and Working Arrangements
We are looking for a candidate in the Birmingham, Coventry and surrounding areas, however, you may, on occasion, be required to work at customer locations throughout the UK.
Hours of Work
37.5 per week with shift patterns between the working hours of 8am to 6pm Monday to Friday.
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each others differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyones calendars.
Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what youre looking for in your next role.
Successful candidates will be invited to an interview with the Hiring Manager.
If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
#AspireForMore
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers UK. It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!
About The Role
Due to recent contract wins, were looking for an experienced Field Engineer to join our expanding field services department which has skillset-based progression opportunities within the role.
Were looking for an experienced Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered. Were looking for someone who is driven and enjoys taking control of situations to help resolve technical issues.
You will reside within the Birmingham/ Coventry areas as frequent travel throughout the Midlands is required. On occasion, you may be asked to work throughout the UK. There will be frequent travel involved with the role therefore you must hold a full UK driving license.
What you will be doing
Troubleshooting and diagnosing technical issues.
Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately.
Deploying new hardware and software solutions.
Installing and migrating customer networking equipment.
Attending customer sites for break-fix and chargeable incidents.
You will suit the role if you have
Experience working in a similar role.
Excellent communication and documentation skills.
Excellent customer service, and are able to build strong working relationships with colleagues and customers.
Confidence to make decisions and demonstrate sound judgement.
Experience with VMWare (desirable)
Experience with Windows Server (desirable)
Experience using Mitel (desirable)
Networking fundamentals, CCNA (desirable)
A full and valid UK Driving License
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role. Continuous learning and development is at the heart of everything we do. You can expect full training as part of your onboarding experience, as long as you are passionate about the role, eager to learn and driven to being the best at what you do and live our values.
Salary
Starting salary, £25,000 - £36,000 (depending on experience) + Company Vehicle
Benefits
Here at Aspire we offer a great benefits package and a competitive salary as you would expect from a forward-thinking and people-centric organisation. What sets us apart is our desire to look after our people in the best way we can!
Health Cash Plan
Cycle to Work Scheme
Network Benefits
Employee Assistance Program
25 Days Annual Leave
Enhanced Maternity, Paternity and Parental Schemes
Enhanced Pension Scheme
Tech Purchase Scheme
Electric Vehicle Salary Sacrifice Scheme
Employee referral scheme
New business referral scheme
Discounted Gym Membership
Life Assurance and Critical Illness cover
Location and Working Arrangements
We are looking for a candidate in the Birmingham, Coventry and surrounding areas, however, you may, on occasion, be required to work at customer locations throughout the UK.
Hours of Work
37.5 per week with shift patterns between the working hours of 8am to 6pm Monday to Friday.
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each others differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyones calendars.
Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what youre looking for in your next role.
Successful candidates will be invited to an interview with the Hiring Manager.
If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
#AspireForMore
Advertise with us by contacting: [email protected]
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