IT Operations Engineer

Doncaster, England, United Kingdom

5/7/2025

Are you passionate about IT support and problem-solving?

We have a position for an IT Operations Engineer to join the team based at our Head Office in Doncaster.

Overall Purpose of Role

To provide 1st line (helpdesk) technical support to internal and external customers, assisting them with hardware and software problems via phone, email, or face to face.

IT Operations

• To provide technical support answering support queries either face to face or via phone or email
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• Work closely with developers and infrastructure teams to solve problems in a timely fashion
• Respond to enquiries from clients and help them resolve any hardware or software problems
• Support users in the use of computer equipment by providing necessary training and advice
• To allocate more complex service issues to the relevant IT Support members
• Configuring, PC’s Printers, PDA’s
• Creating User accounts
• Checking backup logs
• Documenting changes to user permissions
  
  

Person Specification

• Relevant 1st line / Helpdesk support
• Troubleshooting Microsoft Office
• Excellent telephone manner and face to face communication skills
  
  

Knowledge

• Microsoft based operating systems with emphasis on Windows desktop technologies
• Basic understanding of PC hardware set-up and configuration
• Server and Active Directory
  
  

Qualifications/Certificates/Education

• Relevant IT Qualification
  
  

Personal Qualities/Other

• Exceptional Communication skills- ability to communicate effectively with anyone in any environment
  
  

What We Offer

• Day shift, Monday to Friday 08.30am - 5pm
• Ongoing training and professional development
• Uniform and PPE provided.
• Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits)
• Telus Health
• Discounted parts and non-auction vehicles
• Employee discount on Vodaphone
• Paid day to volunteer for a charity of your choice
• Pension plan with 3.5% employer contribution
• 28 days holiday (including Bank Holidays)
• Competitive salary
  
  

This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.

We operate random drug and alcohol screening to ensure the safe operation of our business activities.

Who Are We

IAA Holdings, LLC (IAA), an RB Global company (NYSE: RBA) (TSX: RBA), is a trusted global marketplace for insights, services and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.