IT Service Continuity Specialist

Job Title: IT Service Continuity Specialist

Contract Type: Permanent ¦ Full-time

Location: London / Petersfield / Bradford / Chatham

Working Pattern: Hybrid—typically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

What We Offer:

• Holidays: 25 days holiday up to 30 days (depending on service)
• Pension: We know it is important to save for the future, that is why we will contribute up to 10%
• Maternity/Paternity: We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave
• Volunteering: 2 paid days to ‘give back’ to the charity of your choice
• Development: LinkedIn Learning for all
• Finance: Snoop Premium available to all colleagues
• Medical: Opportunity to opt in for Private Medical Insurance
• Bonus: Discretionary annual bonus

The Role:

You and Your Team:

As an IT Service Continuity Specialist, you will be reporting to the Group ITSM Lead.

In this role you will play a pivotal role in delivering a high-quality IT Service Continuity Management (ITSCM) service. Partnering with IT Security, Architecture, Procurement and wider Operations team you will ensure our organisation’s IT services are prepared for any disruption.

In your day-to-day role, as a IT Service Continuity Specialist you will:

• Analyse complex business information to support ITSCM strategy and recovery planning.
• Coordinate IT Recovery Teams in developing and maintaining effective recovery plans.
• Schedule, monitor, and report on IT recovery tests, ensuring actionable outcomes.
• Collaborate with Business Continuity and Operational Resilience teams to meet organisational objectives.
• Perform due diligence on third-party IT suppliers to assess continuity capabilities.
• Assist with internal and external audits related to ITSCM processes.
• Identify, assess, and mitigate IT continuity risks and incidents.
• Produce regular ITSCM reports for senior stakeholders.

What will make you stand out?

• Extensive experience in IT Service and Business Continuity Planning, ideally within financial services.
• Solid background in IT recovery testing, planning, and reporting.
• Familiarity with IT resilience techniques for improving process design and operational effectiveness.
• Recent experience in enterprise IT environments using cloud technologies.
• Proficient in IT operations, cybersecurity, and supplier risk management.
• Excellent communication skills, with proficiency in MS Office 365.

The interview process:

1. 30-minute call with Talent Acquisition
2. 1 hour competency based interview with the hiring team.
3. Final interview

Offers are subject to satisfactory background checks, including credit, fraud, and employment references.

Who We Are:

At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life’s opportunities. Established in 1880, we’re now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers.

We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our ‘Buy As You Earn’ scheme.

We’re about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you’re here to build your career, so we help every colleague with training and development opportunities. Making sure there’s always something new to learn.

Vanquis Bank is an Equal Opportunity Employer:

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at [email protected]