IT Support Analyst - Degree Placement

We are looking for an ambitious university student to join our internal IT Operations department on a 12-month industrial placement year.

The role is based from our head office site in Crewe, Cheshire and runs from August 2025 to August 2026.

In this placement you will help to deliver outstanding support and service delivery to Radius, while gaining valuable real-world IT support experience.

You will have the opportunity to spend time in a variety of our IT support teams, including Service Desk, Desktop Support, Application Support, Infrastructure and Cyber Security.

Our IT support managers will work closely with you to ensure that you have all of the guidance you need and get a solid grounding in all relevant areas.

Your responsibilities will include…

• Providing 1st line technical support for core technologies as required.
• Responding to and logging people’s requests and faults submitted by telephone, email and the IT Service Desk self-service logging tool, JIRA.
• Prioritising support calls and allocating them to the relevant technical support team/s.
• Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.
• Keeping internal customers informed of any IT related issues that might impact their teams.
• Diagnosing and resolving 1st line hardware and software faults.

What do we expect of you?

• Currently studying a computing related degree.
• Eager to learn and passionate about IT support with in a rapidly changing environment.
• Self-motivated with strong communication skills and the ability to work as part of a team.
• Passionate about customer service and a positive and flexible attitude to work.
• Excellent written and verbal communication skills.

What can you expect of us?

We have welcomed placement students into our IT Operations department for several years.

If you are currently studying a computer related degree and are looking to gain real-world IT support experience, then Radius could be an ideal environment for you.

You’ll receive plenty of support and mentorship and your had work will open up exposure to a variety of valuable work experiences.

You’ll also have access to our competitive reward and benefits package and will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with onsite gym, café, games areas, and more!

Still curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

Note to recruitment agencies

We do not accept unsolicited agency CVs or candidate profiles. Any unsolicited CV or profile received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Radius talent team.