IT Support Engineer
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Job Type:
Permanent, Full-Time position (5 days office-based, potential for 4)
£40,000-£45,000 + Travel Expenses | London + Potential for Multi-Site Travel (Site Travel Expensed)
We are working with a real-estate business looking to restructure and elevate their internal IT support function. Currently operating with multiple outsourced IT providers and an MSP, the business is seeking a hands-on IT Support Engineer to take ownership of day-to-day IT support across the group and drive meaningful change.
The Opportunity:
- Support a business that owns a variety of different sized businesses, primarily based in London, with potential site visits (travel expenses covered).
- Manage and deliver high-quality second-line support with a strong focus on face-to-face staff engagement.
- Be the go-to person for all IT support, removing dependency on external MSPs for day-to-day issues and support escalation.
- Play a key role in potentially unifying IT support services across the group, helping leadership focus on wider strategic initiatives.
- Evaluate, recommend, and help implement a ticketing system to streamline support operations.
- Influence the future of IT support within the group, with potential for the role to evolve as the IT landscape changes.
Key Responsibilities:
- Deliver strong second-line support across the Microsoft stack (O365, Azure, Intune, Autopilot, Teams, SharePoint, etc.)
- Provide proactive on-site support, engaging directly with users and resolving issues effectively and efficiently.
- Liaise with and manage third-party vendors and outsourced specialists.
- Identify opportunities for process improvements, service enhancements, and cost efficiencies
About You:
- Proven experience in IT support roles with strong knowledge of Microsoft 365, Azure, Intune, and Autopilot.
- Solid second-line support capabilities, ideally in environments with limited internal IT teams.
- Confident engaging face-to-face with staff and managing outsourced IT engagements.
- Self-starter with the ability to manage your workload and provide a high standard of support across multiple businesses.
- ITIL certification is a nice-to-have but not essential.
- Flexible to travel between sites.
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