IT Support Officer

Are you a highly skilled and motivated team member looking to make a significant impact in the IT field? We are seeking an IT Support Officer to join our IT team to deliver the efficient and robust IT services delivery within an organisation.

The role

As an IT Support Officer, you will be at the heart of our IT operations, providing crucial support to the IT Manager and the wider IT Team. The role will involve maintaining and coordinating the IT portfolio plan, managing demand and capacity planning, and producing the IT Team performance pack using data from multiple sources.

You will track and maintain IT assets in hardware and software and ensure accuracy of list in collaboration with IT Operations and IT Security teams.

You will assist in managing the IT budget, including raising and receipting purchase orders (POs) and resolving related queries. You would also support the IT Manager with supplier and contract management and provide detailed reports on supplier performance based on KPIs.

You will also coordinate resource planning, support audit activities, and monitor software usage data to aid in tendering processes. In the absence of the IT Manager, you will step in to ensure continuity of management within the IT Team.

What's In It For You

This position offers a rewarding career path with opportunities for professional growth and development.

• Gain opportunity to work closely with a wider IT Team, gaining valuable experience in various aspects of IT management.
• Develop various skillset in demand management and data analysis, while also providing exposure to contract and vendor management.
• Play key role in maintaining the IT services level and portfolio plan, ensuring smooth operations, and contributing to the overall success of the organisation.

What we are looking for

• Team player with excellent collaboration skills
• Commercial experience and awareness - experience of financial management
• Strong experience of data analysis and analytical skills particularly in working with KPIs
• Strong experience of technology asset management, i.e. hardware and software
• Experience of resource and portfolio planning
• Good analytical and problem solving skills with an attention to detail

Useful and additional information

There is a full role profile attached to the bottom of this advert on our website.

If you have any questions that aren't in this advert or on our website, please contact us via: .

This is a hybrid role and will be based in our Birmingham or London office 1 to 2 days a week, and from home the rest of the week.

To apply

Please click 'apply' to complete the online application form and upload a CV and cover letter, addressing how you meet the essential requirements outlined in this advert and the attached role profile.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.

Closing date for applications is 3 February 2025 at 09:00 . We may choose to close the application early if sufficient applications are received.

The shortlisting results will be finalized between 17 and 18 February 2025. Interviews and assessments will take place in the week of 28 February 2025