IT Support Technician

Banbridge, Northern Ireland, United Kingdom

3/7/2025

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Key duties & responsibilities:

• Respond positively to the needs of users; deal with any queries in a calm, professional and timely manner.
• Resolving problems with IT, AV/VC, VOIP and Networks systems.
• Oversee the operations and maintenance of conferencing systems and infrastructure for Global companies
• Create and maintain appropriate policies for IT infrastructure.
• Maintaining as accurate log of all Customer assets.
• Troubleshooting hardware issues for users
• Working with different manufacturers to troubleshoot and completing Return of Merchandise where appropriate
• Work with Global customers maintaining confidentiality at all times.
• Undertake training as required or as identified by management for the proper execution or development within your role.
• Any other ad hoc duties as reasonably required by the company and within the competency of the post-holder.
• Providing first-line contact to clients via phone, email, remote access and on-site
• Diagnosing and supporting clients’ technical issues with their IT infrastructure including hardware, software, network and internet connectivity
• Work within ticketing system to track, monitor and report issues on client systems using RMM tools
• Setup and manage O365 tenants, users and mailboxes
• Work with Active Directory to manage user accounts, permissions etc.
• Maintaining relevant system documentation
• Provide technical advice and 1 to 1 end user training
• Supporting development of helpdesk services
• Various other duties as required
  
  
  

The job description should not be regarded as restrictive or definitive but as a broad guide to the demands of the position.

Essential Experience

• Minimum of 1 years experience in a similar IT support role or network support role or Third level qualification in a relevant discipline
• A good working knowledge of some/all of the following: Office 365, Cisco Voip Cisco Meraki. Workstation operating systems (Mac and Windows), local and remote networking, Microsoft Server technologies including Windows Server, Remote Desktop Services, Cloud based services, Network fundamentals
• Sound knowledge of applications, MS Office
• Critical thinking and problem solving ability;
• Sound judgment and decision-making skills.
• Good Customer management Skills
• The ability to learn and share new skills and to apply them effectively.
• Be flexible and adaptable to change and a motivated and supportive team player.
• Flexible to work
  
  
  

Desirable:

• Recognised Cisco Training or certifications such as CCNA
• Comptia A+ Certification
• Microsoft Certification
• Experience of Office 365 and recent Windows Server operating systems
  
  
  

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.