IT Support Technician

IT Support Technician

Birmingham

What you’ll be doing?

• Prepare, maintain and deploy IT resources to facilitate effective course delivery at all QAHE sites as well as any other IT needs. To maintain high standards that meet or exceed the internal and external customer / University Partner along with staff expectations of QAHE.
• Ensure that the Student IT experience both in and outside of the classroom environment is positive.
• Providing first line response to emerging and ongoing classroom technology issues.
• Assist in classroom expansions, changes and provisions where necessary.
• You will be aware and understand the needs of the system requirements in order to facilitate exceptional teaching utilising new technologies that are current and emerging to support lecturers and the student experience.
• You will work closely with Academics and ACE team members along with the wider staff community to support new and existing applications, systems and departmental projects where required.

Key Responsibilities

• Conduct regular deployment planning exercises to mitigate or escalate any foreseeable issues
• Support delivery of projects as requested by line manager
• Develop skill set in-line with the maintenance requirements to enable support for vendor technologies employed within the business
• Ensure a professional customer facing attitude and response is maintained at all times.
• Issues identified are pursued to satisfactory resolution or escalated through line management.
• Monitor, identify, report and rectify issues/problems as appropriate

Your Experience

• Server/Comms room management, including cable management, patching and labelling
• Desirable: Technical setups including workstation / server builds
• Demonstrable experience in writing /maintaining technical documentation
• Demonstrable evidence of analysing and resolving technical issues.