IT Tech Bar Lead

Milton Keynes, England, United Kingdom

5/19/2025

Full time, permanent

This role will be based in our office in Milton Keynes

Salary from £41,000, 27 days holiday plus bank holidays + Company Car + Generous Pension + so much more

Closing Date: 02nd June

We are seeking a skilled IT Tech Bar Lead to manage our digital workplace capabilities. You will be responsible for the development and execution of the Tech Bar strategy, leading a team of analysts and ensuring seamless hardware support and maintenance for over 2000 colleagues.

Main Responsibilities:

• Manage the end-to-end lifecycle of over 2100 devices (laptops, iPads, mobile phones), meeting room AV systems and peripherals, maintaining accurate asset records and ensuring operational efficiency.
• Develop and execute a continuous, cloud-based patching strategy for all laptops to ensure compliance, optimal performance and robust security.
• Oversee the design, implementation and maintenance of our Tech Bar across both office sites, enhancing functionality and user experience.
• Act as the primary contact for escalations, service enquiries and reporting on the company's suite of devices and peripherals, maintaining effective communication.
• Manage the diagnosis and resolution of complex incidents related to client devices and peripherals, adhering to defined targets and KPIs for service delivery.
• Ensure timely and effective resolution of CERT alerts, security audit findings, and penetration test results, following SLAs and governance frameworks to maintain device and peripheral security and integrity.
• Evaluate emerging products and services within the Quarterly Planning lifecycle, providing recommendations to leverage effective technologies to support strategic objectives.
  
  

Skills and Experience:

• Experience designing and building secure laptop builds adhering to security principles and best practices.
• Certified ITIL service operations.
• Strong troubleshooting skills across client device services for optimal performance and stability.
• Proficiency in Microsoft Windows desktop operating systems and office applications.
• IT Support experience at a technical or management/Team Leader level.
• Knowledge of change management principles.
• Excellent communication skills - adapts style and content to the audience's needs.
• Proven ability to build relationships, present convincing arguments, and negotiate effectively to achieve realistic outcomes.
  
  

What’s in it for you?

• Salary Starting from £41,000 dependant on experience
• Company Car
• 27 days holiday + Bank Holidays
• Access to an exclusive deals and discounts website plus so much more
  
  

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!