IT Technical Capacity Manager

Edinburgh, Scotland, United Kingdom

12/16/2024

Job Role: IT Technical Capacity Manager

Function: CIO

Location: Flexible - Hybrid Working

Closing date: 10 January 2025

Salary: £Competitive plus excellent benefits

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

The IT Technical Capacity Manager is a key role who help to analyse, implement, coordinate & communicate, and deliver capacity management strategy and plans for the bank’s IT ecosystem. The position is critical to shaping the bank’s approach in capacity planning, monitoring, and issue remediation. You will Provide an overall leadership role serving as the liaison between the key business and application stakeholders and the infrastructure teams including data centre platform owners, support teams, cloud services, Network, Mainframe, End user support services and SaaS solutions. You’ll also identify unused and underutilised infrastructure components and areas, recommend actions to reclaim, right size and consolidate infrastructure, and drive initiatives.

What You’ll Bring

• Ability to understand the end-to-end IT System infrastructure landscape including on-prem data centres, cloud, and SaaS based solutions and application platforms.
• Ability to manage multiple vendor resources and teams as per the bank’s IT contracts with the vendors.
• Ability to bring in the TCO flavour for infrastructure capacity based on the usage levels, explain capacity change impacts in cost terms and drive conversations in business understandable terminology.
• Ability to provide ownership of end-to-end capacity monitoring processes, contribute to monitoring strategy, defining metrics, monitoring thresholds, KPI’s and remediation actions for capacity usage breaches etc.
• Experience in analysing capacity incidents, identifying proper root cause for capacity issues and in arranging mitigation actions to reduce or avoid capacity incidents.
• Knowledge of service now modules for CMDB, change management, incident management, problem management and reporting for usage of Service Now in day-to-day Capacity Management tasks.
• Previous experience training and mentoring IT staff on Capacity processes and process improvements
• Prior experience in providing infrastructure architecture assistance to application platforms and business teams across in an enterprise-wide environment catering to different business units and varied technology solutions will be an added advantage.
  
  

What We Offer In Return

• Hybrid and flexible working arrangements to support a healthy work/life balance.
• An attractive reward and benefits package, giving you more of what matters to you.
• A diverse, energising, and collaborative working environment
• A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
• A career that is enriching and full of opportunities
  
  

So, if this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.

Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you!

Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.