IT Technical Document Author

In this new team, you will be responsible for leading the design, development, management, and delivery of comprehensive technical documentation across the entire IT internal estate. In addition to the creation of technical documents you will also be responsible for enhancing the IT technical information and documents for our end users, including user manuals, general overviews, configuration/installation instructions and internal policy and processes, user policies and charters.

You will be an expert in technical writing, possesses strong organisational and communications skills, has experience redesigning production documentation from the ground up, this will also include networking diagrams, wiring closet schemas and cabinet layouts.

To succeed in this role, you will need experience as a Technical Writer in a tech organisation and passion for creating great technical documentation.

Required Education and Experience:

• BSc / BA (level 6) in the field of English or Communications or relevant in field experience
• Hands on experience writing Technical Documentation within an IT field
• Relevant experience within an IT field and working to IT standards.

Required Skills and Competencies:

• Proficiency with MS Office Products, including Visio MS Project
• Possess excellent listening, written and oral communication skills
• Meticulous attention to detail
• Strong project management skills
• Ability to transform the complex into simple concepts that are easy to understand
• Excellent analytical and creative problem-solving skills
• Highly self-motivated and directed
• Willingness to adapt to different projects or changing project requirements, work with cross-functional teams, and actively communicate with stakeholders
• The ability to research and gather information from various sources, including technical specifications, development teams, and subject matter experts.

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Benefits and Perks

• 25 days' holiday a year with the opportunity to buy up to five additional days
• Competitive company pension scheme
• Ongoing training and development
• Private medical insurance for all employees (enhanced membership can be purchased for other family members)
• Dental insurance for all employees
• Life assurance
• Income protection scheme
• Employee assistance programme
• Employee Wellbeing events and Mental Health First Aiders
• Employee My Benefits portal offering extensive retail discounts