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Purpose
This purpose of this role is broken into two areas:
- The primary purpose of this role is to provide local on-site support, where you reside (flexible working considered), in relations to hands-on “End User Computing” and local Applications needs, as required.
- The secondary purpose is to provide support to other colleagues on other BVI sites, in relations to hands-off “End User Computing” and Applications needs, as required.
Key Responsibilities - Provide (but not limited to) 1 st /2 nd line IT Helpdesk support to the BVI global users for “end user computing”,
- Maintains Helpdesk tickets, prioritising work, updating steps for corrective action, and communicates with customers any timescales and progress reports as required
- Creating and updating Knowledgebase articles for end users and other IT personnel
- Configuring, maintaining, and troubleshooting a range of hardware devices including desktops, laptops, printers, IP phones, iPhones, iPads, handheld scanners and other peripherals
- Deploys, maintains, and troubleshoots client operating systems on desktops and laptops, using imaging technologies
- Conducts software installations and support, including upgrades, preventative maintenance, and troubleshooting as required
- Maintains accurate records of hardware assets via the IT Assets Database and co-ordinates with accounts department. Actively participates in the updating of hardware and recycling of old equipment
- Supporting users and troubleshooting issues with a range of systems including:
- Business systems (ERP, CRM, Scanning, Printing, etc.)
- Power BI
- Microsoft Office / Office 365
- Windows 10/11 Operating Systems
- Windows Servers
- Veeam
- VMware
- Liaises with internal IT teams
- Liaises with external suppliers and support providers where required.
- Other duties as required
Qualification
Required Knowledge, Skills And Abilities
- Must be able to speak English fluently.
- 4+ years working in either an application or desktop support role.
- Excellent interpersonal and communication skills
- Excellent problem solving skills.
- Excellent customer service skills
- Must have the ability to work well under pressure and independently.
- Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
- Ability to balance multiple priorities simultaneously.
- Any exposure to ERP / CRM systems or reporting technologies would be advantageous.
- Any exposure to networking systems or cyber security technologies would be advantageous.
- Any exposure to Basic PowerShell and batch scripting experience would be advantageous.
- Any exposure to hardware & software installation and configuration would be advantageous.
- Any exposure to Microsoft Windows desktop and server operating systems, Microsoft Office suite of applications, and Microsoft Active Directory and Exchange administration would be advantageous.
- Any exposure to LAN, network access, internet, email, printer support experience would be advantageous.
- Any exposure to Basic SQL query writing experience would be advantageous.
Minimum Required Education And Experience
- Minimum 3 year’s experience providing IT or Application support in a manufacturing environment
- Solid working knowledge of Microsoft Windows desktop and server operating systems
- Strong working knowledge of Microsoft Office applications (O365)
Physical Requirements
- Extensive use of keyboard requiring repetitive motion of fingers.
- Extensive use of headset and face-to-face communication requiring accurate perception of speech.
- Regular sitting for extended periods of time.
- Carrying heavy equipment
- May require occasional travel.
Company
BVI® is refocusing the future of vision.
As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries.
We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.
Learn more at www.bvimedical.com
