IT Tier 1 Analyst

The Tier 1 Analyst role within Addleshaw Goddard's Service Team is designed to deliver exceptional IT service to the firm's internal customers. As the initial point of contact, the position demands a commitment to providing first-time fixes where possible, and effective triage of calls to ensure that, if escalation is necessary, all relevant information and initial checks are thoroughly documented. This role, based in Leeds, requires a 35-hour workweek with a schedule that includes weekend, international, and bank holiday support on a rotational basis.

The Internal IT Service Desk, situated at the heart of Leeds, is crucial to the firm's technology infrastructure, supporting the entire law firm including legal professionals and administrative staff. The team of 15, including Analysts, a Team Lead, and a Manager, is dedicated to maintaining high standards of support, proactive problem identification, and delivering innovative solutions. There is a strong emphasis on career development within the team, with opportunities for training, leadership roles, and cross-functional collaboration.

Expectations for this role include providing outstanding customer service, first-line Service Desk assistance through various communication channels, and contributing to ad-hoc projects that may require work outside of core hours. The role demands excellent timekeeping, communication, problem-solving skills, and a basic understanding of a range of IT applications and hardware.

Addleshaw Goddard offers a supportive environment that values, encourages, and challenges its employees, fostering a culture of improvement, growth, and collaboration. The firm is committed to diversity and inclusion, with several employee networks celebrating the differences among its workforce. Benefits include life assurance, income protection, competitive pension contributions, health and wellbeing subsidies, and mental health initiatives, among others.

This opportunity at Addleshaw Goddard is for individuals ready to contribute to a high-caliber team, driven by a culture that prioritizes technical excellence, client insight, and a commitment to diversity and innovation.