IT Transition Support Specialist

Role purpose

PIC is seeking an IT Transition Support Specialist to ensure that new or modified IT services are smoothly and efficiently moved from a non-production environment, into production.  You will have close interaction with the Strategic Transformation Office, Enterprise Architecture, and the Citizen Development community across the business.

Key responsibilities

• Service Transition: Ensure that new IT Services are smoothly transitioned into Production, with support processes and procedures and ownership understood and accepted.
• Change Enablement: Ensure that IT Changes are thoroughly assessed, especially with a view to identifying and mitigating technical and business risk
• Demand Management: Manage the Demand Management process for IT services, guiding people from initial request, through to implementation of the requirement, acting as a liaison point between the requestor and the IT teams
• Configuration Management: Ensure that all IT assets and services are accurately recorded, all inter-dependencies are mapped, and all records are kept up to date. Configuration Management controls the data recorded as a step in the other three processes and provides reliable data, so those processes work in an effective and trustworthy manner.

Technical

• Experience in Service Transition and/or Change Enablement.
• Intermediate technical knowledge of data networks, laptops/desktops (hardware and OS), servers (hardware and OS), VMs, storage devices, Oracle SQL servers and databases, Active Directory, Azure.
• Understanding of the software development and release lifecycle.
• ITIL Foundation (v4) certification. 

Personal 

• Ability to confidently enforce governance of Service Transition & Change Enablement policy
• Excellent communication skills to effectively engage with a diverse set of stakeholders
• Attention to detail on documentation and data entry
• Ability to explain technical details in plain English
• Excellent analytical skills
• A good problem-solving attitude

I

• 28 days' annual leave plus bank holidays
• Pension
• Insurance for Travel, Private Medical, Critical Illness, Life Assurance and Income Protection
• Save As You Earn (SAYE)
• Bonus
• Flexible Working
• Dress for your Day
• Cycle to Work
• Fruit and snacks
• Company events

And more