Jira Admin

Jira Admin – Dashboard & Reporting Specialist (3-Month Contract)

Location: London, UK (Hybrid)

Contract Duration: 3 months

Role Overview

We are seeking a skilled Jira Administrator to manage and optimize our Jira environment, with a primary focus on creating and maintaining custom dashboards and reports. This role involves configuring Jira to meet business needs, developing insightful dashboards, and ensuring optimal performance and usability of Jira.

🔧 Key Responsibilities

• Dashboard & Report Creation: Design and implement custom dashboards and reports tailored to business needs, utilizing Jira Query Language (JQL) and various gadgets.
• User & Permission Management: Administer user accounts, groups, and permissions to maintain secure and efficient access controls.
• System Integration: Integrate Jira with third-party tools such as Git, Jenkins, Slack, Microsoft Teams, and Confluence to enhance collaboration and data flow.
• Performance Monitoring: Monitor system performance, conduct health checks, and troubleshoot issues to ensure high availability and reliability.
• Training & Support: Provide training sessions and create documentation to educate users on best practices and efficient use of Jira dashboards and reporting tools.
• Upgrade & Maintenance: Plan and execute system upgrades, migrations, and plugin installations with minimal downtime.
• Governance & Compliance: Implement and enforce governance policies for Jira usage, ensuring compliance with organizational standards.

🛠️ Required Skills & Qualifications

• Technical Expertise: Proficiency in Jira administration, including dashboard creation, JQL, and report generation.
• Experience: 3–5 years in administering Jira, with a strong understanding of agile methodologies.
• Tools Knowledge: Experience with Atlassian Cloud and Server environments, Confluence, Bitbucket, and Crowd.
• Scripting & APIs: Familiarity with REST APIs, Shell scripting, and Python for automation tasks.
• Communication Skills: Strong verbal and written communication skills to interact with cross-functional teams and stakeholders.
• Certifications: Atlassian Certified Administrator or equivalent certification is a plus.
• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.

🌱 Preferred Qualifications

• Advanced Tools: Experience with Jira Service Management, Advanced Roadmaps, and Tempo Timesheets.
• Plugin Management: Ability to evaluate, install, and manage Jira plugins to enhance functionality.
• Cross-Tool Integration: Knowledge of integrating Jira with tools like AHA, Clarizen, Control-M, Smartsheet, GitHub, and CI/CD tools.
• ITIL Knowledge: Understanding of ITIL processes and best practices for service management.