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Your role at Dynatrace
We are looking to hire an IT Support Engineer Engineer who will join our EMEA IT Support team. In this role, your will be a key member in enabling Dynatrace users digital work life and be on hand to solve issues / requests.
This role is a onsite position, applicants should be a commutable distance to our Maidenhead office and able to commit to 5 days a week in office.
Key Responsibilities -
Incident & Problem Management:
- Troubleshoots and accurately diagnoses and/or forwards IT related issues
- Walks users through the recommended problem-solving steps
Service Request Fulfillment:
- Provides software and hardware products as well as workplace equipment following work instructions
- Fulfills user and access management requests following work instructions
- Answers and/or forwards technical questions and supports users in all IT technical matters
- Learns technical change requests implemented by backend teams
- Asset-, stock- and demand Management
- Takes care of accurate stock and inventory management Prepares asset demands
- Executes disposals following work instructions
Projects & Improvements:
- Assists onsite with general IT build out tasks
- Participates in discussions for workplace improvements
- Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations
Collaboration & Learning:
- Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature
- Reads and understands step-by-step guides and technical work instructions
What Will Help You Succeed
Minimum Qualifications:
- 1+ year of experience in desktop technical support
- Technical study related to IT
- Experience with Microsoft Windows desktop operating systems and basic networking principles
- Experience with Microsoft Office 365
- Experience with Microsoft Intune
- Experience with MAC operating system support is a plus
- Experience supporting the IT needs of executive level leaders
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
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