Junction Sales Assistant (PT)

Part-time – 16 hours weekly (Mainly Saturday and Sunday)

About Brompton

The Brompton bike was first designed by Andrew Ritchie in 1975 opposite the Brompton Oratory in South Kensington, hence the name. Since then, production has remained in London, and we’re now producing over 90,000 bikes a year, and recently just hit a huge milestone and sold our 1 millionth bike!

Brompton is the largest independent UK bicycle manufacturer with a team of over 800 talented people, and we’re constantly growing. We specialise in designing and manufacturing high-quality folding bicycles for the urban market, and pride ourselves on building a genuinely sustainable and accountable business.

We are on a mission to transform urban living, and because of this are looking for talented and passionate people who want to make a difference.

The Role

Reporting into the senior store management team, you will play a supporting role in our most established flagship store in Covent Garden, London. The primary role of this position is to act as a brand ambassador for all customers visiting the store environment, ensuring high levels of customer satisfaction. You will guide all customers through the brand customer journey to ensure a best-in-class experience.

Motivated by success you will be required to understand store performance and KPIs and positively contribute to these through your personal performance. You will be required to stay up to date with the latest brand information and product knowledge by completing relevant Brompton Academy modules.

You should work well within a team, ready to support your colleagues and managers when required. You will be responsible for ensuring accuracy when completing in-store processes such as payment handling and delivery processing. Contributing to the high visual standards in store you will be expected to support with maintaining replenishment, housekeeping and personal grooming standards as referenced in the brand policies.

This role will be great if you are currently completing studies or looking for some part-time weekend work. Flexibility is a must within this role as it’s a 16-hour part-time permanent contract, and you will be required to work Saturday or Sunday weekly in our Brompton Junction Covent Garden Store. Due to business needs you may need to occasionally work a weekday shift.

You will be:

• Acting as a brand ambassador supporting with any community engagement activities as required.
• Ensuring consistent customer journey delivered for all customers.
• Following standard operating procedures relating to stock and payment handling to ensure accuracy.
• Assisting with regular stock checks and annual stock takes.
• Assisting in changing displays of shop stock.
• Receiving deliveries, unpacking and re-shelving or storing stock.
• Handling in-store emails and phone customer queries.
• Ensuring a high level of housekeeping to the company’s desired standard, both on and off the shop floor.
• Attending supervision, training, and meetings as and when required.

Job Requirements

You will have:

• Good knowledge of the brand and its history.
• Experience within a global branded retail environment.
• A passion for the Brompton brand and providing high levels of customer service.
• Competence in Microsoft Office (Word, Outlook and Excel).
• Enjoy working within a team setting, with confident communications skills and able to communicate effectively with both colleagues and customers.
• It would be ideal if you were proficient in a second language, due to a lot of international customers visiting the store. However this is not a mandatory requirement for this role.

You might not tick all the boxes, and that’s okay, we still encourage you to apply. Here at Brompton we are always looking for people that share the same values and attitudes as we do, as we continue to build diverse teams and a sense of community which is made stronger by each new individual who joins.

Benefits

Brompton offers you an excellent working environment with enthusiastic colleagues who get along, communicate and co-operate well with each other. The working climate is informal, but we work hard. Next to good terms of employment, Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the product, despite any differences in cultural backgrounds and skills.

• Annual Leave – 20 days annual leave, plus all UK bank holidays (pro-rata). Your annual leave would increase with every year of service.
• Competitive Salary – Plus workplace pension scheme and Instore Incentive Scheme Bonus.
• Brompton Discount - Get ready to bike in style, as all employees receive up to 60% off their very own bike and accessories, plus there are discounts for your friends and family too.
• Social activities - Throughout the year enjoy time with your colleagues as we host an annual Summer and Christmas party, annual bike rides (both inside and outside the UK), Birthday breakfast, volunteering activities and family fun days just to name a few.
• Learning and Development - Access to free Linkedin Learning and opportunity to devote 2 hours of your work week to personal development. We value professional development and actively promote internal promotions and opportunities.
• Benefits - Workplace Pension Scheme, Care and Health Support, Cycle to Work Scheme and other benefits.
• Mental Health – EAP and Head Space.