Junior Account Handler

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 21,000 employees spanning over 100 countries and 55 offices.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Recently joining our brand is ABT, which has built a reputation as one of the UK’s specialist membership and insurance providers for beauty and hair professionals. ABT passionately look after 18,000 members via bespoke insurance and membership packages. Howden is combining with ABT to incorporate their expertise with our Talking Therapy client base of 20,000 customers, and expanding both our footprints into the areas of holistic, complementary and wellbeing insurance, creating a new and growing centre of excellence for the UK.

The Role

The essence of the role is to offer an impeccable level of service to our new and existing customers.Depending on the type of our professional therapeutic clients, and the membership and insurance packages we can offer, you will be giving them confidence and peace of mind at low cost. With core beauty industry knowledge and support, ABT is considered a market leader, delivering exceptional customer service.

Whether you have some or no insurance experience, we are looking for people with an attention to detail, able to take care in the accuracy of the work they do and having the confidence to speak to our customers, clearly and professionally. The role entails dealing with enquiries both verbally and in writing, logging customer information, creating and issuing insurance documentation, taking payments, as well as creating relevant membership details.

If you are you enthusiastic about helping people get the support they need to succeed, we are looking for individuals ready to take that step, to support the growth and success of our company.

As part of our team, you'll have the chance to support your colleagues in delivering the quality service our clients expect from us at Howden & ABT. From handling all aspects of their insurance journey, you'll ensure that each customer's needs are met with the right coverage and pricing. Join us as we continue our mission as a force-for-good in insurance.

What you’ll do

• Works with senior members of the team to ensure Team objectives are achieved
• Participates in team meetings as required
• Work alongside team members on assigned work and projects
• Create clear and concise client records and documentation, to a high standard of accuracy
• Assist in responses to market and third-party queries as appropriate
• Take responsibility for data entry, processing of premiums and collection of funds from clients
• Make outgoing prospecting calls where necessary
• Work within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
• Processes data promptly and accurately on relevant systems to support and improve high levels of client service/internal process execution and to facilitate informed analysis
• Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
• Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
• Adhere to company policies and procedures and obtains all authorisation necessary
• Actively undertake personal development to ensure up to date knowledge and understanding of best practice
• Ongoing growth of knowledge and appreciation for the specific nature of the markets, qualifications and standards the role requires, be that beauty, complementary, holistic or psychological disciplines
• Undertake all compulsory regulatory training modules in a timely way

Who we’re looking for

• A determination and willingness to learn about insurance process and the relevant markets
• Ability to work well as part of an open and collaborative team
• Organised with attention to detail
• Past experience and Insurance knowledge is not essential and training will be provided. However, it would be helpful to have some knowledge of what the role entails
• Confidence to work with others and provide a supporting role to the team.
• Computer literate with skills in basic software (e.g. Outlook, Microsoft Excel, Word etc.)

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.