Junior Salesforce & Systems Admin

JOB OVERVIEW:

What’s the fastest game bird in Europe? This was the question that inspired the founding of Guinness World Records (GWR) back in 1955. Starting with a single book published from a room above a gym, GWR has grown to become a global multimedia brand, with offices in London, New York, Beijing, Tokyo, and Dubai. Today, we deliver world-class content, not just through books, but via TV shows, social media, and live events. 

GWR is embarking on a significant period of technical transformation and needs a passionate problem-solving Junior Salesforce & System admin to join the team.

Reporting into the Salesforce & System admin you will be responsible for supporting and maintaining GWR Salesforce suite of products and associated software that GWR staff use daily to perform their roles. 

You will provide support in the implementation of new processes, systems, or features by working with various teams within the organization.

The role involves a wide variety of tasks such as setting up new accounts, creating training documentation and training users, configuration of software, testing newly developed software features and maintaining key system data (e.g., Country lists)

Your days will be varied, and you will build knowledge in topics you never imagined, so if you are a solution oriented, creative thinker and have a thirst to continuously learn then this could be the job for you! 

Also, the bird was the Golden Plover. In case you were wondering…

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Salesforce Configuration and Customization.
2. Monitor the performance and health of the software.
3. Assist IT support team in management of user access to certain systems and manage user access, roles, profiles, and permission sets to ensure proper data security.
4. Assist in maintaining simple automation tools such as flows, email templates, and validation rules.
5.  Support data maintenance tasks including imports/exports, deduplication and data quality monitoring using tools like Data Loader or Data Import Wizard.
6. Provide support to end-users helping them troubleshoot software related issues.
7. Provide guidance and basic training on best practices for using the software via documentation and video.
8. Update documentation on system configuration, procedures and troubleshooting steps to create a knowledge base.
9. Document requirements, workflows, and business processes.
10. Assisting in problem-solving by conducting research, gathering information, and proposing solutions to business challenges.
11. Provide training to end-users on new features, enhancements, and best practices within Salesforce.
12. Stay informed about Salesforce releases, new features, and industry trends to provide recommendations for continuous improvement.
13. Maintain key drop-down lists ensuring consistency across our systems (e.g., Country, Industry, Organization type lists)
14. Maintain the application process pages and new changes as required.
15. Work with the Analyst and Tester to test new software features and process changes.

OTHER KNOWLEDGE SKILLS AND ABILITIES:

• Salesforce administrator certification
• Knowledge of using Microsoft Windows and O365 suite
• Tangible experience as a junior system admin or a similar role
• Critical thinking and problem-solving skills
• Great interpersonal and communication skills
• User management
• Strong documentation skills
• Learning agility - able to learn new technology and adapt to changes in IT environment.
• Ability to work in a fast-paced environment with minimal supervision.

Desired

• Ability to remain calm under pressure.
• Desire to learn and inquisitive mind.
• Positive energy and a can-do attitude.
• Self-managing and can work effectively with little supervision.

KEY RELATIONSHIPS:

• Salesforce & System admin
• Development Team, Scrum Master and Business Analyst/Tester
• IT infrastructure team
• Director of Digital Technology and IT
• VP Operations
• Project Office

Our commitment

Guinness World Records is an equal opportunity employer. We strive to be a diverse workforce that is representative of our audiences, and where everyone can thrive and belong. We are committed to including people with a variety of voices, identities, backgrounds, experiences, abilities and perspectives. We are determined to ensure that no applicant, freelancer or employee receives less favorable treatment on the grounds of race, disability age, religion, sexual orientation, veteran status or marital status, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

GWR has embraced hybrid working, and you have the choice to either work in our lovely office near Tottenham Court Road, from your home or the local coffee shop. Where and how you work, is up to you. All we ask is that you complete your projects on time.

We offer 25 days plus the usual bank holidays, per year. We also offer two volunteer days that can be used for GWR charitable causes or your own.

During the months of May and early September, we have Summer Fridays and finish at 1pm. In the Winter, we finish at 4pm

We take developing our people seriously. If you want to gain an industry certification, we offer a sponsored study scheme where we support you with the cost and give you time off to study. We also have a GWR subscription to LinkedIn learning and we run internal training. 

We know that sometimes people are unwell, and we have a good private medical scheme on offer to our people. We also have an employee assistance programme that is confidential and supportive in times of need.

GWR has been on a diversity, inclusion and belonging journey; over the past few years we have made considerable changes for the better, to ensure everyone feels welcomed and included at GWR. These steps range from inclusive policies and procedures and celebrating diversity through events for example celebrating PRIDE, Black History Month and Diwali, and partnering with Mencap through their internship programme.

Everyone who works for GWR has access to a discount portal with a broad range of huge savings on food, clothes, electronics, and holidays. 

We are very social, and through various online and in-real-life events, you will meet and hopefully create long lasting friendships. Our People and Culture team work hard to ensure that everyone who works for GWR, has FUN because that’s one of our core five values!.

We live by our values

Integrity of our records, assessing claims with objectivity and enthusiasm and free from prejudice or bias. This integrity extends to our people, the way we act, the way we do business and the way we make decisions

Respect for our record holders and challengers, our brand, our people, our business partners and our owner.

Inclusiveness is central to achieving our Vision. We believe in offering record-breaking for everyone, everywhere.

Passion in our enthusiasm about records and record holders, our brand and purpose, our people, and how we demonstrate that in our work and to our customers.

Fun is part of everything we do. It is one of the reasons we are here and will always be at the heart of how we behave.