Key Account Director

• Highly competitive salary with attractive package
• Mon to Fri
• Hybrid role - home based with national travel biased to the south

Here at ISS, as one of the UK's leading Facilities Management (FM) providers, we are looking to develop the leadership function on one our Key Accounts by recruiting a Key Account Director, leading Hard and Soft service operations and taking ownership of the client relationship. This a circa 50m Account.

The contract here is high profile and high value, comfortably qualifying as one of our "Key Accounts" with a UK wide estate, and our services including Engineering Maintenance, Cleaning and more, with the portfolio consisting of offices, retail, data centres and other critical facilities

The customer are a very well known technology and entertainment provider with a significant capture of the UK market.

We have a large and capable Account team already in place of which you will take overall leadership.

You will provide strong focus on the service delivery to the client, will monitor service delivery performance, compliance, and cost levels, and ensure the consistency and quality of the services delivered.

This role is backed by the support functions in country, such as finance, procurement, and people & culture, besides local SMEs (for example Sustainability or HSE), which can contribute with local expertise in their respective fields. Ensuring the service delivered meets the objectives across the estate and that the value proposition is optimised for the client in terms of outputs, quality, cost/price control and savings

Actions will include:

• Lead your Account taking full leadership of all accountabilities towards the customer including leadership of people and financial resources to maintain budgetary control and profitability (P/L).
• Support your account's strategic customer focus by - ensuring that customer information is structured in a proper and easy assessable way in the CRM system and/or other ISS business tools and visible at portfolio level - mandate and control the use the ISS Account Development Process and Plan - support your managers in translating business insights and customer needs to relevant propositions and solutions (across regions/countries/sites when applicable).
• Drive and monitor continuous stakeholder management to ensure that both customer stakeholders and internal (Group/regions/countries/sites) stakeholders are all aligned on the customer promise with the account development plan as focal point.
• Drive engagement by communicating in a tangible and concrete way to everyone (including to relevant National, Regional and Global support functions), what the promise to the customer means for each individual and their role in delivering on that promise – e.g. what does deliver compliance look like for a service professional.
• Ensuring the right competencies are in place to deliver on the promise to the customer; setting the team of Key Account Management, through recruitment, development and successor planning

We need from you:

• Clear experience in a senior leadership role, where you have led leaders
• High level of commercial acumen
• Clear time spent managing and responsible for larger budgets
• Excellent ability to forge effective client relationships spanning different personalities
• A robust understanding of Hard and Soft services

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.