Lead Business Analyst

Basingstoke, England, United Kingdom

1/29/2025

Company Description/ Business Unit

Location: Basingstoke (hybrid working 2 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Lead Business Analyst means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

This is the job

We are seeking a dynamic and experienced Lead Business Analyst to join our IT Delivery Group. In this role, you will be pivotal in delivering projects and change initiatives across AA’s Insurance, Road, and Group functions. You will lead a team of skilled Business Analysts, managing resources, providing coaching and mentoring, and fostering a culture of continuous improvement.

What will I be doing?

• Team Leadership: Lead and manage a team of Business Analysts, ensuring their professional growth and development.
• Community Engagement: Champion and encourage engagement within the business analyst community of practice.
• Process Improvement: Support the Head of Business Analysis in refining and improving business analysis artefacts, models, and standards.
• Hands-On Analysis: Capture, analyse, and document business requirements, ensuring high-quality delivery through IT change projects.
• Stakeholder Collaboration: Work closely with Delivery and Portfolio Leads, Product Owners, and business teams to understand and document current and future business processes and requirements.
• Project Management: Engage with Product and business owners to ensure core requirements are documented and delivered.
• Technical Understanding: Act as a bridge between business, developers, and test teams, ensuring clear communication and understanding of requirements.
  
  

What do I need?

• Demonstrated experience in line managing a team of Business Analysts, leading by example with both strategic and hands-on approaches.
• Essential experience in Financial Services/FCA regulated environments, with a strong preference for Insurance.
• Excellent verbal and written communication skills, capable of interacting professionally with diverse stakeholders at various seniority levels within a large organisation.
• Strong familiarity with the IT software development life cycle (SDLC) and project management methodologies (Agile & Waterfall).
• Proficiency in tools such as Jira, MS Azure, Microsoft Outlook, Excel, Word, Visio, and PowerPoint.
• Analytical and logical thinker, dedicated to continuous improvement and building positive working relationships, with strong time management and prioritisation skills.
  
  

Additional information

Benefits

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
  
  

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.