Lead Content Designer

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery.

A Lead Content Designer is an expert practitioner who sets standards, mentors colleagues and leads content design and the approach to user-centered design (UCD) across multiple teams or on highly complex services. They take significant personal responsibility and work autonomously. Their work is often self-initiated and involves influencing colleagues and stakeholders on the value of content design. They work on multidisciplinary delivery teams to:

• set strategic direction for the content of a service
• make sure content aligns to the client’s objectives while meeting the needs of users
• assure the quality of content delivery across teams

They have an essential role in creating a healthy UCD community and culture at Made Tech. They report to the Head of Practice for Content Design, or a UCP Principal.

Salary: 65,000-£75,000

Key Responsibilities

• Lead the overall approach to UCD with your service team
• assure the quality of design delivery within your service team and set and share Made Tech’s design standards to ensure design best practice
• be accountable for the production of high-quality, user-focused content
• play a leading role in ensuring delivery teams have a shared understanding of problems to solve and ideas to test
• have excellent knowledge of how to make services accessible to everyone
• have thorough knowledge of the government Service Standard and how to meet it through content design and wider design best practice
• show teams by doing - demonstrating good habits for sharing and improving content
• demonstrate extensive experience in creating, iterating, managing and overseeing content across multiple channels
• encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements
• build relationships with clients, earning their trust and understanding their needs
• identify opportunities for new work, and support the bid team by contributing UCD expertise to bids
• manage less experienced content designers
• identify gaps in content design skills and capability, and help teams to grow and develop
• lead and/or support the hiring and onboarding of designers
• help lead a safe, supportive, healthy community of practice
• represent content design publicly and internally

Skills, Knowledge & Expertise

• Delivery of good public services
• Contributing to the commercial success of Made Tech by identifying new opportunities for work
• Case studies of how to design and deliver good public services and outcomes
• Growth and happiness of UCD community at Made Tech
• Client Focus
• Drive to Deliver
• Learning and Mentoring
• Experienced in their Profession
• Facilitation
• Thinking through Making

Support in applying

If you need this job description in another format, or other support in applying, please email [email protected].

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice).

Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs).

Job Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

• 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
• Flexible Working Hours - we are flexible with what hours you work
• Flexible Parental Leave - we offer flexible parental leave options
• Remote Working - we offer part time remote working for all our staff
• Paid counselling - we offer paid counselling as well as financial and legal advice

If successful, you will be required to undertake an SC clearance.