Lead Time Analyst (Order Management)
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Lead Time Analyst (Order Management)
Office Based - Southampton
£28,500 p/a plus excellent benefits
All applicants must have Right to Work in the UK, please note Garmin do not offer Sponsorship.
About Us
Here at Garmin, we love what we do - fuelling people's passions for fitness monitoring, sports timing, mapping and management, driving and/or sailing while using GPS to navigate the world. Our people truly enjoy bringing our products to the world and everyone of us feels part of a global success story which has grown tremendously over the past few years.
The Role
To assist the Order Management Manager/team by reviewing existing processes and improving/updating.
To assist/work with Global Support on order management enhancement projects.
Key Duties and Responsibilities
- Stock allocations - responsibility for the overall allocation of restricted stock to customers and Garmin offices orders within the EMEA area.
- Working on non-restricted excess stock reports on a daily basis.
- Working with the order management team to establish what reporting needs to be run and how beneficial the current reports are/how these are utilised, i.e. past due reports, stock held in reservations.
- Managing new launch items – adding/removing new product holds from orders, allocating stock, releasing to warehouse in adequate time for launch date.
- Reviewing and revising current order management processes/KPI’s, ensuring efficiency in the department.
- Reviewing lead-time processes, streamlining the current processes.
- Overseeing smooth transitions of business changes – i.e. PL1 business returning to E1, Marine/JL Audio moving over to E2.
- Regional expert on More4Apps – having good knowledge in More4Apps software, assist with controlling the latest templates, troubleshooting & resolving queries.
- Supporting Global Support with OM enhancements projects.
- Support other team members as and when required.
- Carry out any other work as detailed by the Order Management Manager.
Technical Requirements
Computer literate, Oracle Experience, Experience in Microsoft office (Excel, Word, Outlook)
Education and Experience
- Educated to GCSE/A Level Standard
- Experience in Data entry
- Experience in Customer Service
- Experience in communicating via Telephone/Email/Teams.
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