Lead Veterinary Receptionist

Milton, England, United Kingdom

5/7/2025

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Village Vet Milton are seeking an experienced veterinary receptionist to join their team as a Client Care Team Lead. This is a perfect opportunity for a Client Care Lead associate to enhance their skills whilst working in a friendly team.

The Client Care Team Leader is a key role in leading and empowering our front of house team to deliver an outstanding client experience to our clients, pets and visitors to the practice.

Village Vet Milton is a busy 24/7 Veterinary Hospital servicing not just Village Vet Cambridge but also covering out of hours for other local veterinary practices. This is a permanent full-time position working 42h per week. This role does include weekends.

Main Purpose & Goals

• To promote a professional image of our practice by providing an excellent client and associate experience.
• To provide administrative support to the wider clinical team, working together to ensure the smooth running of the practice.
• Continually monitor and respond to client feedback, action any suggestions to improve our service.
• Develop, implement, and communicate our Client Care values to ensure an optimum service is provided. We strive to listen and act with integrity and empathy, whilst being the very best we can for every patient, every client, every time
• Line manage the other members of the reception team and support them in their professional development.
  
  

Key Responsibilities

• Build relationships with the clients, demonstrate empathy, and facilitate the delivery of an excellent level of service.
• Execute good telephone techniques, keep accurate records of discussions and correspondence.
• Become familiar with our practice management software and the day-to-day tasks carried out on reception, by being present on the desk and leading by example.
• Play an active role in the Client Care team rota
• Ensure all customer enquiries and complaints are dealt with swiftly, efficiently and by the appropriate person.
• Line manage the client care team at Milton. Leading by example to motivate and empower your colleagues.
• Daily reconciliation of client accounts and payments.
• Manage debt collection procedures, Oversee the pursuit of outstanding amounts in a timely fashion to minimise practice debt.
• Engage and maintain practice initiatives, including our pet health for life club and promotion of our client app
• Ensure all new members of the reception team receive inductions and sufficient training to help settle into their role.
• Oversee insurance claims for our clients and liase with insurance companies regarding direct claims.
  
  

The person most suitable for this role will :

• Have previous experience of working in the veterinary industry or similar (desirable)
• Be confident with IT, in the use of Word, Excel and Outlook as a minimum.
• Be organised and efficient with good record keeping
• Experience in leading and motivating a team in a reception/client care environment is preferred.
• Be cheerful , personable and like working within a dynamic, forward thinking and quality driven team
• Be flexible and helpful
• Work well under pressure and be able to delegate and organise workload when appropriate.
• Enjoy the challenges that come with providing client care, and be motivated by helping our clients to receive the best experience possible.
• This would be a great opportunity for an RVN seeking a new role.
  
  

Benefits

• 25 days annual leave plus Birthday Day (non-contractual)
• Life assurance 4 x salary
• Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice
• Enhanced Sick Pay
• Enhanced Family Leave
• E-cars Salary Sacrifice (perm only)
• Cycle to Work Scheme Salary Sacrifice (perm only)
• Discount Platform – Benefits Hub
• Reduced Gym Membership (Pure Gym)
• Associate Assistance Programme
• Eye Care Scheme
• Headspace
• Annual Flu Voucher
  
  

Wellness program including:

• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
  
  

If you would like to apply for this role, please click ‘Apply’ at the top of the page. Please upload a covering letter detailing your suitability and interest for this role alongside your CV.

Or, for any questions, please contact [email protected]

Part of an amazing global family

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]