Learning & Organisational Development (L&OD) Adviser (FTC)

Primary Objectives:

Providing development support across the firm aligned to firm strategy

Key Internal Relationships:

Global L&OD Team

Wider People Team

Education partners

Core L&OD Adviser duties

• Project management of training programmes in support of L&OD programme managers. To include liaison with delegates and speakers, communication with stakeholders, effective use of the firm's learning management system and preparation of evaluations, data and reports.
• Assist L&OD managers in conducting training needs analyses where required.
• Support with the design/ re-design and delivery of appropriate development interventions to meet development needs identified. Including researching topics and preparing a first draft of learning resources for L&OD Manager review.
• Deliver training and provide facilitation (both online and in-person) and act as a producer for online development programmes and workshops in support of other team members.
• Support with the design and development of L&OD promotional materials, comms and reporting.
• Oversee costs and delivery agreements with key external suppliers.
• Act as one of the team's key contacts for any development related queries arising from internal stakeholder groups.

Organisational Development projects

• Support with the design and implementation of organisational development projects and change management initiatives (for example: leadership development, digital and AI adoption, apprenticeship pathways and business integration projects).
• Conduct research and analysis to understand organisational needs and monitor market trends.
• Collaborate with senior leadership to ensure successful implementation of change management initiatives.
• Monitor, evaluate and report on the effectiveness of organisational development interventions.

Clients

• Support (with other advisers) the team's delivery of L&OD interventions for the firm's key clients, conducting training needs analyses, supporting design and delivery/ facilitation as required, liaising with client contacts, client relationship partners and BD colleagues.

Other L&OD team duties

• Support the L&OD budget process.
• Support the development of other team members by providing feedback, delegating work and acting as an informal mentor/buddy to more junior colleagues as appropriate.
• Provide cover for other L&OD team members during absences/holidays as requested.

Key Performance Indicators:

• Supports the design and delivery of effective development interventions.
• Works collaboratively across the global L&OD team.
• Maintains clear process for efficient delivery of programmes and projects.
• Develops areas of subject matter expertise to design and deliver effective interventions aligned to the firm's strategy.
• Effective style for facilitating and delivering learning interventions.
• L&OD budget is monitored and areas of over/under spend are reported to the relevant L&OD manager.
• Positive relationships with key internal/external stakeholders are maintained.
• Exhibits a willingness to innovate and experiment with different digital solutions and approaches (including AI tools) to improve and streamline existing processes.

Qualifications, skills and experience

• Experience in programme management and design and delivery of L&OD content in a professional services environment.
• Experience of exploring and advising on development needs with individuals and organisational development issues.
• Proven ability to analyse data and use business insights to support decision-making and advise on appropriate development interventions.
• Training and facilitation delivery experience.
• Coaching skills and qualification are desirable.
• Tertiary qualifications are desirable.
• Excellent level of proficiency in Microsoft Word, PowerPoint and Excel.
• Experience of working with learning management systems to design and build training content and curricula and to produce reporting and analytics.
• Excellent client service skills.
• Ability to work in an international, dispersed team.
• Proven ability to work autonomously.
• Proven organisational and time management skills.
• Ability to manage processes with minimal supervision.
• Strong attention to detail.
• Displays good judgment and problem-solving abilities.