Leeds Office - Senior Operations Manager

Leeds, England, United Kingdom

4/22/2025

Location: Leeds

We are recruiting for a Senior Operations Manager to manage our Leeds office, guiding and supporting its users as we continue to build, shape and expand our operation in northern England. The role will report into the Executive Director, Head of Leeds, with very close working relationships with both the Head of Location Strategy and the Head of Property.

The role will be responsible for the daily Leeds office experience of its growing number of users - set to be 500 by 2027 - ensuring their needs are identified, assessed, and met in an effective and efficient manner. It will also lead key aspects of internal engagement, working with the Head of Leeds and other members of the Senior Leadership Team based in our Leeds office in defining the needs and executing the priorities of our team.

The Role

As the Senior Operations Manager, your role will involve leading and coordinating the operations of the Leeds Office and be accountable for all associated Leeds-related business planning, budget preparation and budget management.

You will be responsible for assessing and advocating for the business requirements of Leeds based staff, engaging with partners across the Bank - in particular People, Central Operations, Risk and Technology - to ensure these requirements are surfaced and met in a collaborative and timely fashion. The role will work with the Senior Leadership Team in Leeds to ensure the smooth day-to-day running of the Leeds office.

You will work closely with the Head of Leeds and the Location Strategy Team to ensure the development of the Leeds office continues to align with the Bank's overall Location Strategy. You will advise the Head of Leeds on emerging operational or financial risks emerging in the Leeds office. You will also be an integral part of creating an office environment whose culture is a force for attracting talent to the Leeds office, both within the Bank and beyond it.

This role requires a dynamic individual that is capable of navigating a variety of senior stakeholder relationships both within and at times external to the Bank.

You will be accountable for a range of activities including:

Business Planning and Operations

• Acting as the key interface for colleagues in Central Services as we work to ensure the Leeds office presence meets expectations agreed by Governors.
• Ensuring Leeds office user perspective is reflected in inputs to central decision-making processes around key policies enabling Leeds office growth - working closely with the Senior Policy Manager in the Location Strategy Project.
• Engaging closely with owners of relevant policies in Finance, Technology, People and Operations to ensure strong two-way communication.
• Responsible for ensuring Head of Leeds and Leeds SLT perspective is reflected in the development of office and facilities planning, both at interim and final location.
• Providing timely reports on challenges and opportunities in BAU in Leeds to aid Head of Leads and Location Team guide strategic decision making, including the identification and management of risks.
• Ensuring accuracy, relevance, and timeliness of business planning and MI for Head of Leeds and Location Team.
• Supporting Head of Leeds in delivering a working environment that is inclusive and welcoming to all its regular users and visitors.

Risk Management and Reporting

• Inputting into any risk and audit management activity with the wider Location Strategy Project to ensure the Leeds office meets the expectations set out centrally.
• Leading the gathering of internal information in response to audit requests and the delivery of audit actions as they arise.
• Contributing to the design of any governance, assurance and contract management frameworks applied to the Leeds office, ensuring they comply with all appropriate policies and frameworks across the Bank.
• Ensuring the Leeds office complies with internal and external regulatory requirements and policies, including but not limited to Our Code, Data Protection, and the public procurement policies.

Key relationships and dependencies:

• Working with the Head of Leeds and broader Location Strategy team to develop and deliver the business plan and budget.
• Working with the Location Strategy PMO and Finance Business Partner on budget reporting and monitoring.
• Working closely with wider Central Services to optimise resourcing and ensure the right skills and capabilities are present within the office.
• Working closely with other senior stakeholders from across the Bank and their Private Offices for regular working and presence in Leeds.
• You will be individually accountable for the performance of key deliverables for the Leeds office as agreed with the Head of Leeds.
• This role will oversee a small team, but the job role holder will primarily be expected to deliver through others.

Role Requirements:

Essential

• A strong understanding of the Leeds strategy - and the Location Strategy more broadly - with demonstrable commitment to that vision.
• Proficiency in assessing and deploying data to advise strategic decision-making.
• Experience in working across boundaries, working with areas outside line management to deliver change in a collaborative and effective manner and working inclusively.
• Excellent communication skills, both written and oral.
• Demonstrable ability to influence and advise senior leaders effectively.
• Ability to present information to a variety of stakeholders and excellent stakeholder management skills, with the ability to build a network of contacts, to create trust and rapport.
• Ability to deal with ambiguity, being proactive and taking initiative.

Desirable

• Experience as a business manager or related strategy, financial or operational role within a complex organisation with a good operational track record of successful delivery.
• Proven ability to create and implement business plans, with the ability to think strategically and synthesise information from the relevant business areas.
• Demonstrable understanding of how to manage budgets, oversee operations and manage associated risks.

This is a people management role. You will be responsible for day to day management of the team and for defining roles and responsibilities. You will develop your team through sharing information effectively, coaching and communicating a clear vision to ensure that your staff are productive, engaged and motivated to deliver the area's aims. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate. You will also be responsible for managing all staff-related matters that may arise including performance, absence and sickness.

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Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public.

We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.

For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.

Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application.

Salary and Benefits Information

We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.

This role offers a salary of £76,240 - £85,770. In addition, we also offer a comprehensive benefits package as detailed below:

• Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time.
• A discretionary performance award based on a current award pool.
• An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.

National Security Vetting Process

Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice.

The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis.

The Application Process

Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It's therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.

The assessment process will comprise of two interview stages.

This role closes on 13th May.

Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.