Company Description
Location: Manchester, M15 5RL
Contract: Permanent, 40 hours per week
Shift: 12 hour shift pattern, 4 days on/4 days off rota
Working Style: Hybrid
Salary: £25,000
About M247
Welcome to the M247 adventure! We're not your average company – we're a tight-knit crew of go-getters driving incredible growth together.
What sets us apart? It's simple: we hunt for the best and then equip them for success. Join us, and we'll supercharge your career with the right skills and opportunities.
Our vision? Picture M247 as your ultimate partner for digital innovation. We blend connectivity, unified communications, and a sprinkle of cloud magic to empower our clients to thrive in the digital era.
But here's the twist – we're all heroes here. From day one, you're shaping our tomorrow. So, ready to dive in? Your journey begins with that application – and who knows where it could take you in our vibrant team!
Position
Job Role
1st Line NOC Engineers perform an integral role within our Network Operations Centre. The role involves monitoring M247’s core network functions, key applications, and end customer devices. 1 Line NOC engineers are responsible for their own case queue, outbound customer calls following alerts and major incident coordination / resolution.
You will provide specialist support to M247 customers across a portfolio of high-end managed connectivity, which includes:
- ADSL / FTTC
- SoGEA / FTTP
- Ethernet Services
- Fortinet Security Solutions
- Radio access solutions
- Enterprise Wireless Solutions
- Cisco Viptela SD WAN
- MPLS VPN
Responsibilities Of The L1 NOC Engineer Role Include
- Participate in the rota schedule.
- Working as part of a team to deliver internal and customer SLAs.
- Working as part of a team to ensure 24/7 monitoring coverage for all customer network solutions as well as M247 core network platforms.
- Pro-actively undertake fault trend analysis in relation to our in-life services to ensure they remain fit for purpose and adequately meet the client’s needs.
- Monitoring of internal infrastructure and platforms, including power, temperature, utilisation.
- In the event of a major incident, to liaise with all relevant departments, ensure affected customers and key stakeholders are kept updated, and undertake emergency fault diagnostics to resolution.
- Proactively monitor the connectivity solutions to ensure events are captured and resolved prior to them becoming an incident.
- Assisting customers with difficult fault related problems and suggest immediate action to limit damage and to provide restoration of services.
Requirements
Key Personal Skills:
- Be customer centric and have previous customer service experience.
- Excellent telephone manner.
- Great punctuality and communication skills.
- Great attitude and work ethic.
- Be passionate about customer satisfaction though excellent service.
- Excellent planning, problem solving with clear decision making.
- Exceptional interpersonal and analytical skills.
- Collaborative and cross functional approach to internal team working.
- High standard of written and verbal communication skills.
- Able to perform tasks quickly and accurately under pressure.
Desirable Technical Skills
- Cisco IOS (XE / XR / NX-OS)
- Cisco Hardware (ISR / NCS / Nexus / Catalyst / ASR)
- Routing (BGP, OSPF, IS-IS)
- MPLS (L2 / L3 VPN)
- Switching (VLAN, VTP, STP)
- Other IP Protocols (ARP, DHCP, HSRP, VRRP, ICMP, NAT, QOS, NTP)
Nice To Have
- Experience of working with an ISP/managed service provider.
- Cisco CCNA or similar qualification.
- Knowledge of the UK’s Network infrastructure (Data centres, telephone exchanges, Street cabinets etc.)
- Knowledge of Wireless architecture / troubleshooting.
- Knowledge of IP Firewalling.
- Knowledge of P2P & P2MP radio solutions.
- Knowledge of ITIL methodology.
- Knowledge of monitoring tooling (alerting & logging).
Other information
Your package and perks
At M247, we go beyond the pay check to bring you a package of perks that truly enrich your journey:
🌴 Time to Unwind: Enjoy 25 days holiday + bank holidays, with the option to top up through our holiday purchasing scheme.
💪 Wellness First: Our Healthcare Cash Plan and PERKS program make sure your well-being is a priority.
🌟 Assured Care: Company Life Assurance offers security and peace of mind for you and your loved ones.
🏦 Plan Ahead: Our Company Pension Scheme lays the foundation for a strong financial future.
📚 Learning Path: We support your professional growth by helping you attain relevant qualifications.
👩👦 Family Matters: Enhanced Parental Leave ensures you never miss those important family moments.
🤝 Support System: The Employee Assistance Programme is here whenever you need a helping hand.
🚀 Ignite Your Potential: Our dynamic environment fuels growth and innovation.
