Loyalty Manager
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Loyalty Manager
Great opportunity for an experienced Loyalty Manager ideally with retail experience, to join leading UK retailer on a permanent basis.
The successful candidate will response for rolling out campaign plans and loyalty activations that contribute to incremental revenue and enhance customer experience.
Must be available to start within 1 month
Based in Brighton - Hybrid working – 2 days in office, 3 from home
Roles & responsibilities:
- Assist in achieving loyalty programme revenue targets through well-executed campaigns and strategic support.
- Plan and coordinate loyalty promotions including events, discounts, product pushes, and sampling initiatives
- Lead the coordination of campaign delivery across CRM, Digital Marketing, and E-Commerce teams to ensure smooth execution.
- Collaborate with the wider marketing team to produce emails, SMS, social content, digital assets, and retail merchandising.
- Work with Retail teams to maintain up-to-date training materials and communications, keeping frontline staff informed on loyalty programme developments.
- Compile and share reports on loyalty programme performance with internal stakeholders, ensuring transparency and insight-led decisions.
- Support the transition to a new loyalty tech platform, helping to shape the strategy for optimisation and relaunch.
Skills & experience:
- Ideally to have retail or consumer experience
- Highly organised and comfortable working to deadlines
- Ability to use data and insights to drive decision making
- Excellent written and verbal communication skills
- Collaborative mindset – happy working with cross-functional teams in a fast-paced environment
- Strong stakeholder engagement skills
- Experience in Klayvio & Talon. One desirable
In return, we offer a comprehensive benefits plan to help you meet your health and wellness, financial and lifestyle needs:
- Competitive salary
- Generous pension provision
- Hybrid working arrangements
- Wide range of other benefits
- Professional development
If you have the experience and are interested in discussing further, please get in touch ASAP with your current CV: [email protected]
Due to a high volume of applicants, we are unable to respond to everyone. We will get in touch if you are successful in your application.
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