Luxury Destination Coordinator

About Us:

Since 1974, the Sleigh Family has specialised in luxury transport. Over the past 50 years, we have acquired extensive experience and forged strong connections across every inch of the UK to become recognised experts in our area. It is our great honour to hold a Royal Warrant for outstanding services to His Majesty the King in Scotland.

Sleigh’s DMC is now a leading expert in luxury travel throughout Scotland, England & Ireland, offering unique and exclusive customised travel experiences to exceed even the most ambitious of dreams.

Role Overview:

We are looking for an enthusiastic and creative travel professional to join our luxury operations team in Edinburgh. This role is the operations counterpart to our luxury planning team, ensuring that every high-end itinerary we design is flawlessly executed.

The ideal applicant would be someone who can keep pace and offer fresh ideas in an evolving and fast-growing business, and who thrives in an “all hands-on deck” environment. This is an exciting job opportunity for anyone looking to develop a career in luxury travel and who wishes to be part of an energetic and dynamic team within a growing and celebrated DMC.

Roles and Responsibilities:

• Oversee the execution of high-end travel itineraries across Scotland, England, and Ireland, ensuring seamless logistics and top-tier service.
• Serve as the operations contact for confirmed bookings, liaising with suppliers and service providers to ensure a smooth experience.
• Work closely with the planning team to refine itineraries, troubleshoot logistical challenges, and secure the best luxury experiences for our clients.
• Develop and maintain strong relationships with key luxury hospitality and experience providers.
• Proactively resolve last-minute changes or client requests with a calm and solutions-driven approach.
• Maintain meticulous records and ensure all travel documentation is accurate and up to date.
• Collaborate with internal teams to uphold the highest standards of customer service and operational excellence.

Qualifications and Requirements:

• Experience: 1-3 years in travel, hospitality, or event operations, ideally within luxury travel.
• Industry Knowledge: Familiarity with the UK & Ireland’s luxury travel and hospitality landscape.
• Detail-Oriented: A keen eye for logistics, ensuring no detail is overlooked.
• Problem Solver: Ability to think on your feet and manage last-minute changes with grace.
• Strong Communicator: Excellent verbal and written communication skills.
• Multi-Tasker: Capable of juggling multiple bookings, deadlines, and requests simultaneously.
• Team Player: Works collaboratively while taking full ownership of tasks.
• Tech-Savvy: Comfortable using booking systems, itineraries software, and comms tools

Salary & Benefits:

• Salary: Competitive, depending on experience.
• Hours: Monday to Friday, 9am - 5.30pm with flexi-time.
• Benefits:

Company bonus scheme

Modern office setting in a city-centre location

Dog-friendly environment

Regular social events

Company pension

Heath and Dental insurance package

Supportive and lively team atmosphere