About The Job You're Considering
We’re looking for a skilled and motivated M365 Engineer to join our growing End User Services UK team. You’ll play a key role in supporting a range of high-profile clients within the Capgemini portfolio, working across Messaging and Collaboration Systems with a focus on the Microsoft 365 ecosystem—including Exchange Server (on-prem and online), MS Teams, and MS Purview Information Protection.
This is a great opportunity to contribute to a collaborative and forward-thinking team, where your ideas and input will help shape the future of enterprise systems support.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Your role
- Provide 2nd and 3rd line support for M365, MS Exchange Server, MS Teams, and ideally MS Purview Information Protection.
- Collaborate with colleagues across End User Services and other support teams to resolve technical issues related to M365, identity, security, and endpoints.
- Contribute to service improvement initiatives, including lessons learned and knowledge sharing.
- Review and deploy updates and patches for MS Exchange Server.
- Manage vendor support cases, particularly with Microsoft, including escalation and resolution of complex issues.
- Occasionally support planned maintenance or outages outside standard hours (with flexibility and notice).
Your Skills And Experience
- Solid understanding of Microsoft Cloud services and the M365 suite, especially Exchange Online and MS Teams.
- Experience with on-premises Exchange Server and hybrid Exchange Online environments.
- Hands-on experience with M365 migrations or deployments.
- Background in 3rd line support for Microsoft Exchange, M365, and endpoint technologies.
- Familiarity with Active Directory, ADFS, Azure Entra ID (formerly Azure AD), and Entra ID Sync.
- Experience with third-party SMTP gateway technologies (e.g., Mail Marshal) is a plus.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
What does ‘Get The Future You Want ‘ mean for you?
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Capgemini. Get The Future You Want.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Get The Future You Want | www.capgemini.com
