Manager, Business Architect - Insurance Operations & Domain Solutions, Technology & Transformation

Connect to your Industry

Our insurance clients engage us to solve their most complex problems, helping them to shape and deliver a strategy in response to new competition, the increased focus on the Digital environment, and the rise of the number of InsurTechs revolutionising the competitive landscape.

As part of this team, you'll work alongside a team of Insurance specialists from across Insurance markets and will be able to quickly build upon your existing industry knowledge and consultancy skills to develop your expertise. We will be looking to you to help lead project teams and develop the talent and insight in our community.

As part of Insurance Operations & Domain Solutions team, you’ll be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the full delivery lifecycle starting from strategy and proposition definition to detailed operations and tech design, and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications.

If you're looking for a role in a fast paced, exciting environment where you can make a big impact in the General Insurance, London Markets or Life & Pension insurers this is the role for you. Benefiting from early client exposure and working with and learning from some of the top practitioners in our field, you will develop quickly, add real value and build credibility in the industry from an early stage thus increasing your own marketability.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As a Business Architect within Deloitte's Insurance practice, you'll shape the future of insurance operations for our clients. You'll bridge business strategy and technology, designing innovative solutions that optimise efficiency, enhance customer experience, and drive digital transformation. Your insurance operations expertise and understanding of business architecture will be key in guiding clients through complex changes for lasting impact.

The specific roles and responsibilities of the role are as follows:

• Partner with business and technology stakeholders to define and maintain business architecture artefacts, including business capability maps, process models, data flows, and application landscapes, specifically focused on insurance operations.
• Analyse existing business processes and systems within insurance operations (e.g., Underwriting, Policy Administration, Claims) to identify areas for improvement, automation, and alignment with strategic objectives.
• Design and model future-state business architectures that leverage emerging technologies (e.g., AI, cloud, automation) to optimise efficiency, enhance customer experience, and drive digital transformation within insurance operations.
• Develop roadmaps and transition plans to guide the implementation of the target business architecture, ensuring alignment with overall IT strategy and business priorities.
• Collaborate with Solution Architects to ensure seamless integration of business architecture principles and designs into wider technology solutions.
• Mentor and develop junior team members, fostering a culture of learning and high performance while providing guidance on career progression.
• Contribute to the growth of the practice's thought leadership by developing insightful content and perspectives on emerging trends in insurance operations and transformation.
• Champion diversity and inclusion within the team and contribute to broader practice development initiatives.
• Lead business development work such as pre-sales, bid preparation and client presentations.
• Participate in internal Deloitte practice development activities to assist the growth of the insurance practice and the Industry Solutions division including supporting the firm’s commitment to creating a more diverse and inclusive culture.
• Be open to continuing education in keeping oneself updated on the latest skill sets & certifications.

Connect to your skills and professional experience

We are looking for enthusiastic and passionate individuals who are driving change and real impact for the Insurance industry. An independent thinker who also thrives as part of a team, with excellent communication and presentation skills. Someone who enjoys solving new and complex problems and challenging themselves to work in new fields to contribute to market facing propositions, client engagements and internal initiatives. Dedicated to learning and staying up to date with emerging market and industry trends.

Professional experience needs to include:

• Proven experience as a Business Architect within the insurance industry.
• Strong understanding of insurance operations across the value chain, including key processes, systems, and data flows.
• Expertise in business architecture methodologies, frameworks, and tools.
• Ability to translate complex business requirements into clear and concise architectural artefacts and documentation.

Preferably you will also have:

• Experience in developing compelling business cases for disruptive technology solutions, particularly in areas such as data analytics, AI, and automation, within the insurance sector.
• Experience in implementing AI-driven solution within the general insurance lifecycle (e.g., claims automation, fraud detection, risk assessment, etc.) is highly desirable.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Engineering, AI and Data

We lead transformation at the heart of our clients; re-engineering the core of our clients’ organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology & Transformation

"I get to work on projects that help clients in a sector I feel truly passionate about.” - Rhiannon, Technology & Transformation

“Everyone always says “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” - Gillian, Technology & Transformation

Our hybrid working policy

You’ll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

For a full job description please visit our online Deloitte Careers portal.