Manager, Dynamics 365 CRM Solutions Architect, Business Operations

Connect to your Industry

Deloitte has a thriving and growing Microsoft Technology Services Practice, and we want talented and energetic Dynamics Solutions Architects to join our firm and grow with us.

You will be a part of a team helping international organisations and iconic brands transform their core business capabilities. Whether you're working with clients on MSFT Dynamics alone or as part of a team delivering wider enterprise transformation, your expertise and collaboration with colleagues, will help clients achieve their outcomes for CRM.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Your responsibilities:

Discovery:

• Utilising your knowledge of Dynamics 365 combined with a community of subject matter experts and stakeholders you will; develop a rich understanding of client strategic goals, current challenges, and overall needs.
• You will engage in discovery activity; capturing functional and non-functional requirements across a client’s CRM, infrastructure, data/integration and compliance domains.

Design:

• Understand what our clients need to help them get the best from their Dynamics platform.
• Creating relevant, digestible technical design documentation.
• Using your in-depth subject matter expertise, you will advise our customers in developing their Enterprise CRM roadmap.

Delivery:

• Oversee and guide the delivery of Dynamics implementations, helping maintain a relentless focus on delivering quality solutions which meet our customers’ needs.

Thought leadership:

• Alongside the work you do with our clients, you will also guide and contribute to our thought leadership to keep us at the cutting edge in the world of Dynamics. You will provide technical input into our proposals and business development activities to ensure that we are credible and competitive in the market.

Teamwork:

• Last but not least, you will be proud to lead and be part of diverse teams within an inclusive team culture where people are recognised for their contribution.

Connect to your skills and professional experience

We would like our candidates to demonstrate a majority of the following essential skills:

• You'll have strong expertise in understanding how Dynamics 365 CE / CRM solutions drive success, and deliver value for clients, in a business context. As well as experience in other areas of the Microsoft ecosystem including; Azure, Power Platform, M365, and Active Directory.

Your experience will include the following:

• Leading formal workshops with clients to gather requirements, displaying knowledge of the business environment in defining the customer's needs.
• Hold an advanced Microsoft Dynamics 365 CE / CRM functional certification such as Microsoft Certified: Dynamics 365 Marketing / Sales / Customer Service Functional Consultant Associate or equivalent.
• Experience defining systems strategy, developing systems requirements, planning and executing testing, training, defining support procedures, and providing support for the implementation of Dynamics solutions.
• Excellent technical communication skills, including the ability to get across complex/technical issues to non-technical audiences.
• Experience contributing to RFP responses and other sales activities.
• Relevant experience in the Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE / CRM.

Desirable Experience:

• Relevant experience in either Technology and Transformation or one of the following industries: Public Sector (awareness of GDS standards), Financial Services, Energy, Resources and Industry, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, Media, Technology or equivalent.
• Familiarity with Microsoft AI capabilities such as Dynamics 365 Copilot, Nuance, or OpenAI Service Builder.
• Field Service, HR, F&O or equivalent.
• Experience in high-level planning and implementation methodology of projects, using agile Scrum methodology.
• Experience with process mapping and development of end-user training materials.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Engineering, AI and Data

We lead transformation at the heart of our clients; re-engineering the core of our clients’ organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

”Coming to Deloitte offered me the rare and valuable opportunity to really make a difference in the world, whilst at the same time develop my professional capabilities. Everyday, I work with varied communities of people who are dedicated, knowledgeable and focused on delivering the best for our clients.” - Jordan, Technology and Transformation

Our hybrid working policy

You’ll be based in either Edinburgh, Glasgow, Leeds, London, Manchester or Newcastle with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers