Manager Fraud Decisioning And Insights Cards

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management.

UK Fraud focuses on the specific financial fraud threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate from the harms associated with fraud. UK Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.

This role will align to our Fraud Decisioning & Insights team within UK Fraud who are responsible for the day-to-day management of fraud across the business, ensuring that our fraud detection systems are fully optimised to detect fraud against HSBC UK and its customers.

Where fraud occurs, the Decisioning & Insights team are also responsible for understanding the root cause of any fraud attack, identifying any control weaknesses or failures and escalating these to the appropriate control owner and the Fraud Control Design & Delivery team.

In this role you will:

• Develop routines to undertake in-depth analysis of fraud patterns then develop and implement strategies in the fraud detection systems we use to protect our customers’ cards.
• Manage the ongoing monitoring of the fraud detection systems to ensure that they are performing optimally and in line with appetite.
• Manage flash fraud attacks on behalf of the Fraud Decisioning & Insights team.
• Interpret and manipulate large data sets to extract trends and identify issues and risk.
• Work with a team of Senior Analysts to ensure that detailed root-cause analysis is undertaken to identify control and/or process/procedure failings that are driving fraud attacks, escalating to the process/control owner and the Fraud Control Design & Delivery team to ensure that any required changes can be developed and implemented.
• Develop and implement routines, working closely with Operational teams to ensure that any fraud alerts generated have an appropriate treatment strategy dependent upon the risk identified.
• Provide regular feedback to the Fraud Operations teams where alerts have been released incorrectly leading to a successful fraud.

To be successful in this role you should meet the following requirements:

• Proven expertise of working within an existing Fraud Analytics/Fraud Strategy team is essential.
• Experience of working with Fraud Detection systems such as SAS EFM, Feedzai, ThreatMetrix, BioCatch and Broadcom is essential.
• Relevant work experience in analytics (including using coding such as SQL/Python) is essential.
• Knowledge of using, calibrating and optimising fraud detection tools is essential and experience of working across multiple fraud typologies would be an advantage.
• Previous stakeholder management experience essential.
• Experience of managing/coaching a team would be an advantage.
• Previous experience managing incidents or audit issues would be an advantage.
• Previous experience managing projects would be an advantage.

This role can be based in various UK locations including Birmingham, Leeds or Chester.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500