About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Manager, Global Currency Project Support Team
Reporting to: Program Manager, Global Currency Templates & Service Assumption
Location: Dundee, Scotland (Hybrid)
NCR Atleos are seeking an experienced Support, Project or Engineering Manager to join our fast-paced environment and assume responsibility for delivering a best-in-class service to our global customers.
Based in Dundee, the role is to manage, motivate and support a team of project managers who work with our Professional Service, 3rd Party Vendors and Engineering Development teams to provide best in class support for our customers. The successful candidate will work in a fast-paced, varied, challenging and technical environment. The team comprises of Project Managers who provide basic technical guidance/support and project coordination related to the development and support of bespoke automated banknote identification and handling.
The manager will provide support to their team as they work with local country contacts to provide technical guidance and advice, during requirements gathering and testing of the bespoke software, while liaising with various stakeholders to ensure requirements are achieved. You will work proactively with each country to identify opportunities for issue avoidance and service enhancements, fully understanding current and future bank note plans and requirements specific to each country. You will also work alongside the Technical Support Lead, whose team take a more involved approach in cases where more remote or onsite technical support is required with the aim of resolving all template incidents efficiently.
Full training will be provided to ensure the successful applicant fully understands currency handling regulations, the hardware and software capabilities of each cash deposit and recycler device, and the systems used to track those projects.
The role involves working in a very varied environment on a daily basis with technologies, customer base and projects that are constantly evolving.
The Role Involves Various Areas Of Scope Including
- Leadership and management of a team of 4 Project Managers based in Dundee
- Responsible for performance management and continued development of organisation
- Ensure high standard of communication to all customers and internal stakeholders
- Acting as a mentor to the team for issues and guiding the problem resolution route and processes where required.
- Work alongside the Technical Support Manager to ensure incidents are progressed successfully from both a Project Management and Technical Support standpoints
- Initial escalation point for all team members and customers therefore ensuring escalated matters are addressed in a timely fashion
- Responsible for continuous improvement, both technical and business related within the organisation and contributing to continuous improvement across the business
- Support coverage across multiple software product lines with a customer base ranging from multi-national financial institutes to local community banks in mature, established, and developing markets
Essential Skills
This role requires skills in the following areas:
- High degree of customer focus
- Ability to manage and motivate team
- Excellent written and spoken English, with the ability to clearly explain complex technical information to others where English is not their first language
- Ability to make informed decisions based on technical data analysis
- Willingness to travel on occasion if required, when permitted
- Patient and calming manner when dealing with others during urgent incidents
- Self-starting
- Show capability of working in teams and independently
- Able to work to tight deadlines
- Ability to multi-task
Advantageous Skills
- Ability to write and speak an additional language
- Knowledgeable across related NCR Atleos deposit and recycler hardware and software products
Qualifications & Experience
- Minimum of 5-10 years related job experience (technical support / development / technical project management)
As an NCR Atleos employee, we provide you with several core benefits as std, as well as the opportunity to select additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your
family's lifestyle.
Attractive Defined Pension Plan
career Development and learning opportunities.
Medical insurance
Dental insurance unum
Life and Income protection insurance
Illness and accident cover
Health assessment
Holiday buy
Salary Sacrifice Car Scheme
Cycle to work.
Lifestyle discounts
My gym discounts.
Employee assistance program (EAP)
Health Screening
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
