Manager, Team Operations

London, England, United Kingdom

4/1/2025

Manager, Team Operations UK&I

Location: London / Manchester

Slalom is a global, human-centric business and technology consulting firm. We specialise in partnering with organisations that aspire to excellence, helping them tackle complex challenges and achieve transformative results through strategy, technology, and business transformation services. By prioritising people, Slalom creates a unique consulting experience, with a team of strategists and engineers delivering practical, end-to-end solutions that drive impactful outcomes for our clients. We empower people and organisations to dream bigger, move faster, and build better tomorrows for all.

Life As a Manager, Team Operations

This role focuses on the vision, strategy, support, growth and development of a group of Office Operational teams, leadership, and cross-functional teams across three markets within UK&I. This individual reports into the Director, Operations to support the key business rhythms needed to ensure effective execution. In addition, this person will build relationships across the organisation to advise on relevant execution of Office Operations high quality solutions and best practices.

Responsibilities

• Set the strategy and vision for Team Operation programs including: recognition, connection/ people experience, internal events, customer events, onboarding and communications to ensure operational efficiency and quality service
• Demonstrate values-based leadership, and actively work to mentor and coach direct reports
• Coach in-market Office Operations teams varying in size (1 to 3+) in all areas of Office Operations including, executive support, day-of event execution, venue/supplier negotiations, budgeting, supplier coordination, on-site event setup, etc.
• Strategic partner with regional leadership, business operations, other program managers and stakeholders within UKI market
• Partner with Regional President on special projects
• Own and monitor budgets, setting expectations for spending
• Review and audit all Office Operations ways of working locally and region-wide to ensure cross-cultural relevance and ensure adoption
• Serve as a steward and expert of Slalom culture programs for markets in effort to continue to be a “Best Place to Work”
• With support from the Director and Global Team Operations peers, implement key initiatives on behalf of the Global Services Operations team
• Build relationships with peers to foster communication, share best practices, and learn from one another and their global practices
• Promote our people first mentality, encourage well-being and being an advocate for diversity & Inclusion across our teams
  
  

What You’ll Bring

• Strong background and experience in a fast paced and challenging work environment leading [office] operations, project management, and event management in a high-paced environment (in-person, hybrid, and remote)
• Scrupulous attention to detail, able to develop and maintain highly organised work environment
• Proven ability to effectively communicate and influence within all levels of an organisation, particularly senior leadership
• You take on new opportunities and tough challenges with a sense of urgency, seek-to-understand, high energy, and an enthusiasm to overcome.
• Ability to multi-task and handle multiple projects simultaneously, while remaining flexible and consistently meeting deadlines in a fast-paced environment
• Solution-oriented
• SharePoint experience welcomed but not required
• Proven ability to exercise high degree of confidentiality and objectivity
• Willingness and ability to travel within region at minimum 25% p. quarter
• A belief that organisations and industries are best when they are diverse and inclusive, and a commitment to ensuring that events we participate in reflect that belief
  
  

We have a question for you - and it’s something we’re passionate about. Can you imagine a world in which you can truly love your life and your work? Well, we have some good news – creating that world and making this vision a reality is what we get out of bed for; it’s our north star.

But what do we really mean when we talk about loving your life and your work? Let’s look at the ways in which we help our team members to achieve this – and the ‘how’.

Deep connections, better outcome

We have deep relationships with leading technology partners and they love us for our innovative and outcome based approach. Our people are passionate about solving our clients problems using the tech that’s the best solution for them. What’s more, we’re there to work side-by-side with our client teams to enable them for success long after we’ve gone. We’re all about momentum that outlasts us.

Flexibility

Life is busy, and we understand that. Our team often juggles work, family, personal commitments, and crucial client obligations. We prioritise supporting our people in balancing what matters to them while ensuring we meet our client commitments. Flexibility is key, as we sometimes need to adapt to meet client needs. This way, our team can work on high-impact projects they’ll love, knowing they have the flexibility to manage their personal and professional lives effectively.

People-first

Great solutions start with great people. At our employee-led company, your voice matters, and we love to hear your feedback. By leading with kindness, empathy, and striving for equity, we create better experiences for everyone. Our culture encourages passion, adventure, adaptability, and diverse thinking. Inclusion, diversity, and equity are our top priorities, empowering our team to be their best selves. Together, we can create a great future by working collaboratively and supporting each other.

Rewards

There’s no shying away from it - the compensation and benefits on offer have to be competitive too, right? We know that. That’s why we have a dedicated team working with our leaders to ensure our packages are fair, competitive, and rewarding!

Who are we... We are Slalom!

Slalom is a next-generation professional services company creating value at the intersection of business, technology, and humanity. With our fiercely human approach, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Supported by over 700 technology partners, our 10,000+ team members in 11 countries and 52 offices we Inspire people and organisations to envision greater possibilities, accelerate progress, and shape a brighter future for everyone.

We’re honoured to be consistently recognised as a great place to work, including being one of Fortune’s 100 Best Companies to Work for nine years running. Read more at slalom.com.

Want to learn more?

Why not apply? We would love to hear from you!

Slalom prides itself on helping our team members thrive in their work and life. As a result, Slalom is proud to invest in our team members with competitive and innovative benefit programs and services that meet the unique needs of our diverse workforce. If you require any assistance with regards to reasonable adjustments during the recruitment process, please do not hesitate to contact us – we will always be happy to help.