Marketing Coordinator

London, England, United Kingdom

5/30/2025

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit.

Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino, Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo, and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

JOB TITLE: Marketing Coordinator

Are you ready to join the winning team?

We are recruiting for an experienced Marketing Coordinator to join our fantastic team. In this role, you must have previous experience working in marketing, with the ability to manage campaigns and promotions while being fully aware of compliance and social responsibilities.

MAIN FUNCTIONS OF THE JOB:

To provide all customers, guests, and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved.

Through training and development, be able to take on multiple marketing roles throughout the venue as and when required by management.

All Marketing Coordinators will be required to be skilled in executing marketing strategies, overseeing campaigns, and ensuring brand consistency across all channels.

• The Marketing Coordinator must maintain control of marketing projects, from conception through to completion.
• The Marketing Coordinator must develop and implement marketing plans, coordinate events, and analyze performance metrics.
• The Marketing Coordinator will work closely with the sales team to align marketing strategies and objectives.
• The Marketing Coordinator will manage social media accounts, create engaging content, and respond to customer inquiries.
• In addition to traditional marketing responsibilities, our Marketing Coordinators provide entertainment and hospitality to customers, with the quality of their marketing efforts contributing to the venue's and company's success.
• Compliance with all relevant legislation is a crucial requirement of the role.
• Marketing Coordinators are expected to be knowledgeable about all advertising regulations and data protection requirements.
• They must undertake regular associated training and immediately raise any associated concerns with their line manager when on duty, as per the company's policies.
  
  

This position may require working evenings, weekends, and shifts that coincide with a 24/7 trading week, so individuals should be flexible in their scheduling. Marketing Coordinators will spend a large portion of their shift engaging with the public and working directly with the team.

MAIN DUTIES:

• Always maintain a positive and upbeat attitude.
• Collaborate with the marketing team to develop and implement marketing strategies.
• Manage and execute marketing campaigns, ensuring they align with company goals and brand identity.
• Oversee social media accounts, create engaging content, and interact with followers to boost brand presence.
• Coordinate events and promotions, ensuring they run smoothly and effectively.
• Analyze campaign performance metrics and provide actionable insights for improvement.
• Ensure all marketing activities are conducted in accordance with company procedures and regulations.
• Maintain awareness of customer feedback and market trends to adjust marketing strategies as needed.
• Complete all Metropolitan Gaming's mandatory training.
• Attend meetings, training workshops, and other communication events as and when requested.
• Immediately report any concerns regarding the security of marketing data to a supervisor or senior team member.
• Regularly check all marketing materials and equipment to ensure they are fit for purpose and report any issues.
• Report all incidents regarded as suspicious as defined by the company's training.
• Uphold the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.
  
  

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• Hourly wage + Service Charge + Salary Enhancement From Midnight + Paid overtime
• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health, and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentives
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counseling
• Cycle to work scheme
  
  

Please Note: You must be aged 18 or above and have the right to work in the UK.