Merchandising Admin Assistant

As we continue our mission to make people and nature happy through re-chocolate, we’re looking for a Merchandising Admin Assistant to join our Supply Planning Team on a 12-month fixed term contract basis.

As Merchandising Admin Assistant you will support our reporting, planning, and stock management processes. You will be responsible for maintaining accurate reports, supporting sales forecasting and intake planning, as well as contributing to stock and sales analysis. You will also assist in preparing new store opening packages and help to drive continuous improvement across trading activities.

As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.

Here at Hotel Chocolat, we've adopted hybrid working. This means you’ll join us on site for three days a week, and for the other two days – you can work from wherever you like! The on-site location for this role is our support office, ‘Mint House’, in Royston, Hertfordshire. Our home from the very beginning, it’s just off the A505 and 10 minutes’ walk from Royston train station, with direct rail links to London King’s Cross.

What you’ll be doing….

• Update and manage daily, weekly, and monthly reporting to ensure data is accurately produced and circulated to the team.
• Identify risks and opportunities through data analysis, proposing activity to drive improvements across work activity and conversations.
• Support the team by managing or initiating ad-hoc analysis to share with the team.
• Contribute timely and appropriate communication with all stakeholders ensuring a business-wide joined-up approach to sales forecasting, intake planning and stock management.
• Assist in reviewing stock and sales at category level for the current trading season, ensuring a continuous improvement approach to all activity.
• Assist with the building new store opening packages on time.
• Work closely with the Production Planning team to manage and raise any changes within the demand schedule at SKU and category level.
• Working with the Outbound Supply team to ensure seasons and campaigns launch OTIF, and channel level sales forecasts are maintained efficiently.
• Systems management and upkeep for the team.

Who you are…

Essential

• Strong Excel skills (including VLOOKUP’s / pivot tables etc.)
• Demonstrates good prioritising and organisational skills and able to effectively prioritise and execute tasks in a high-pressure environment
• High level of commercial acumen with strong numerical & analytical skills

Desirable

• Knowledge and preferably experience of working in a fast paced, retail environment
• Strong analytical and presenting skills.

Who are we?

We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser™.

A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.

Now, we’re market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.

To learn more about us and read about our People Pledge – our commitment to equality, diversity and inclusion – click here: hotelchocolat.com/uk/engaged-ethics/our-people.html