Metering Specialist

London, England, United Kingdom

4/2/2025

📍London / Manchester

⭐️ Our Perks

Values-driven culture – we’re really proud of our culture.

🙌 Drive Your Own Experience

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
  
  

✨ Empowering you to be your most authentic self

• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
• Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave
  
  

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable
  
  

The Role

Metering Specialist at SO ENERGY

Reporting into our Metering Team Leader 👋, we’re looking for a Metering Specialist to join the team. Metering within So Energy is undergoing an exciting transformation with the introduction of smart metering and transformational new technologies. This role might be for you if you thrive in a fast-paced environment, work well within a team and are passionate about what you do.

What you’ll be getting up to:

• Providing on day support for our installers on our rollout of second-generation smart meters
• Working through reports to resolve issues with our smart meter portfolio
• Effectively managing a workload of tickets that monitor the progress of problem resolution on specific customer accounts.
• Effectively managing the relationship with our customer base, also by answering inbound contact within the previously defined SLA's.
• Contributing to a “one contact resolution”, by reducing the need for customer contact through effective management of customer accounts.
• Maintain quality service by establishing and enforcing organisation standards.
• Prepare reports by collecting, analysing, and summarising information.
  
  

This role will be a great fit if:

• Be a problem solver, identifying issues and looking for solutions
• Be flexible, reliable and reactive to customer demand
• Understand and monitor agreed SLA’s and act where appropriate
• Be a key contributor to process improvements by highlighting ideas to Team Leader
• Be able to prioritise your workload and adapt to change dependant on customer and business requirements.
• Meet personal and team targets
• Handle customer enquiries as they come in via our service channels ensuring responses are within agreed SLA’s
• Drive for Results – One Contact Resolution, SLA, Productivity & Quality
  
  

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

APPLICATIONS CLOSE ON 14tn April 2025

Want to tailor your application?

Hiring Process

• Talent Screen - 30 minutes
• Hiring Manager Interview - 60 minutes
  
  

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues

Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.