About The Role
We are looking for an MI Analyst to join the In Life Customer Services MI Team on a fixed term basis up to the end of June 2026.
This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering management information and insight to support our departmental and company objectives.
The successful individual will be accountable for producing timely value-add analysis to optimise commercial return and operational efficiency, through a detailed understanding of our customers.
This includes producing robust, creative reporting, developing key analytical insights and promoting automation of regular tasks where possible.
In This Role You Will
- Take ownership of your subject area, manage own priorities and organisation of tasks.
- Run, maintain, create and improve a variety of regular business as usual reporting and on-going analysis and visualisations for key stakeholders, to drive the delivery of a data product library.
- Support the journey into usage of new tools for the team for example (but not limited to) Power BI, OAS, My SQL, Snowflake etc.
- Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes.
- Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type activities and critically reviewing the quality of the output in your space.
You will be working in a pivotal part of the company, helping to drive decisions based on your research and findings.
Proactively analyse data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what the data is showing, investigating and communicating areas for improvement in efficiency and continually add value.
As a MI Analyst, you will be expected to demonstrate and promote a collaborative working style across all business areas.
About You
You need to be passionate about analytics, highly motivated and excited about the opportunity to help the business make smarter decisions in a timely manner.
You should be a proactive self-starter, confident in challenging current ways of working and propose new innovative improvements to process and output.
You will be confident in building good relationships with stakeholders across the business and working with them to produce proactive analysis to support key business decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets.
You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and analytical software.
As an analyst you will be comfortable developing, monitoring and refining deep-dive analytics and carry out conclusive analysis to capture key trends and insights.
You will be an excellent team player who works collaboratively, enjoys problem solving and finding solutions to business needs and requirements.
You will have a can-do attitude and think creatively to enhance and improve reporting.
Minimum Criteria
- Strong analytical & problem-solving skills.
- Excellent communication and presentation skills.
- Good eye for detail.
- Ability to build relationships with various stakeholders.
- Strong technical experience of analytical & visualisation tools e.g. Power BI, Excel, SQL.
- Have relevant examples of identifying trends, analysing reasons and providing insight/recommendations that have led to positive change.
- Ability to prioritise based on impact and managing stakeholder expectations effectively.
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day
- We find solutions
- We drive change
- We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations Team Member, You Can Expect
- An annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
- Employee Discount Scheme with a huge number of retailers and an app to save on the go
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
- 28 days annual leave with option to purchase and sell days
- Funded Private Medical Insurance cover
- Critical illness insurance
- Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
- Funded health screening for over 50s
- 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
- Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
- Access to Prayer room and quiet spaces whilst working in the office
We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;
- Dental Insurance
- Health and cancer screenings for you and your partner
- Discounted gym memberships
- Charitable giving
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
