MI Team Manager

Business Unit: COO, Customer Support

💰:£39,200 - £55,000 per annum DOE + red-hot benefits🎁

📍: UK Hybrid with at least 1 day per week in the Leeds or Gosforth office

Your next adventure starts here. Live a Life More Virgin.

Our Team ❤️

Our Risk Operations business continues to support customers and we’re passionate about making customers happier about money. We need more talented individuals to help us transform our business.

We’re looking for an enthusiastic and passionate leader to manage our Collections & Recoveries MI & execution team and focus on driving operational improvements and making data led decisions to be at the heart of everything we do

What you’ll be doing 😎

• Leading a team of c.5 MI Analysts, role modelling brand values and supporting the development of analysts within the team.
• Deliver purposeful and insightful MI and supporting commentary on performance within Risk Operations
• Interpret these results, identifying, understanding and highlighting any key trends.
• Provide input into the scoping, design, development and implementation of Collections and Recoveries insight strategies
• Become an expert in the data you use, becoming the first point of contact for any business queries
• Identifying opportunities to streamline and automate current strategy and MI creation processes.
• Promote and represent the team in cross-business projects and meetings.
• Put customers at the heart of all decision making

We need you to have 🌟

• Experience supporting the development of junior colleagues and managing workloads across team members.
• Coding experience in coding (SAS, SQL), summarising and presenting large datasets or experience with the data visualisation tool Power BI.
• Experience producing MI and Insight relating to operational teams and performance.
• Knowledge of process automation using SAS, SQL and Business Objects.
• A strong analytical mind, a self-starter, and a willingness to learn and develop.
• Excellent numerical skills, be able to demonstrate the ability to clearly present the facts and interpret data incisively.
• Comfortable interacting at all levels with the business.
• Strong Microsoft Excel and PowerBI skills.

Red Hot Rewards🎁🔥

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you🤝.