Mortgage Litigation Specialist

Mortgage Litigation Specialist

Reigate – Hybrid (min 50% office based)

We have a great opportunity for a Mortgage Litigation Specialist , to join our Retail business, to manage individual Lifetime Mortgage cases in default due to non repayment of the mortgage or where there are property maintenance issues. This role will work with clients, their personal representative and legal advisors, to rectify a default situation or, if not possible, to seek recovery of the mortgage debt.

This role will progress every case to secure the optimum outcome for all parties and ensure any shortfalls are minimised as cost efficiently as possible in line with company policy and best practice

Key Responsibilities:

• Build a close working relationship with our Field Agents, Legal Advisors, LPA Receivers, Asset Managers, Title Insurers and Contingency Insurers.
• Provide guidance and oversight for the third party administrators managing our default cases
• Exercise discretionary judgements in relation to post completion and default management activity
• Work closely with our third party administrators to ensure they manage default cases in line with our expectations, providing guidance, support and oversight as required.
• Support the revaluation exercise and subsequent resolution of any property maintenance or breach of contract issues identified, knowing when to refer for guidance.
• Decide and execute appropriate action required as a result of customer in breach of their mortgage terms and conditions, knowing when to refer for guidance.
• Support Mortgage Underwriting on ad hoc queries as they relate to default experience
• Undertake any project activity related to the development of the Lifetime Mortgage procedures and policies as required.
• Contributing towards the development of processes and sharing best practice within the team.
• Maintaining relationships with operational teams, mortgage underwriters, valuers, legal advisors and asset managers, amongst others, to enable effective case management

Skills and Experience

• Significant experience in arrears, default, case management or litigation in a financial services / mortgages sector
• Excellent verbal, written communication and interpersonal skills
• Knowledge of Microsoft Office, in particular Excel
• Able to make risk based recommendations & decisions and coherently and accurately document these decisions
• Skill to manage complex emotive cases with empathy and firmness with a strong focus on delivery of good customer service
• Good organisation and planning
• High attention to detail and accuracy
• Strong team player but with the ability to work independently
• Able to mentor, train and coach others in technical areas

Company Benefits

• A Competitive Salary, Pension Scheme and Life Assurance
• Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday
• Private Medical Cover and Income Protection, just in case
• A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets
• Opportunity to progress within your career both in-role and within the company
• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
• A variety of Employee Funded Benefits available to you via our Online Benefits PortalPlus, several additional purchase options available for you and your loved ones