Network/AV Analyst

About Us

Established in 2019, the International Arbitration Centre is the independent, dedicated venue in the heart of London. We host in-person, hybrid and virtual arbitrations, mediation and adjudication, as well as hybrid litigation in domestic and international courts. The IAC is a secure, confidential and efficient platform for dispute resolution.

Assisting the Director of Technology, the Network Support Analyst will provide day-to-day support covering all system infrastructure. The International Arbitration Centre plays host to regular high-level hearings so the individual MUST be comfortable working under pressure and possess excellent interpersonal, time management and client facing skills. Experience with supporting physical and virtual hearings over a range of platforms is also highly desirable.

About the Job

• Take ownership of tasks and ensure timely and satisfactory completion
• Complete regular system testing and fault logging
• Ensure the highest levels of client service are maintained
• Monitor system and network performance
• Make recommendations for system enhancements where necessary
• Help maintain network documentation

Skills Required:

• Strong core networking and troubleshooting skills
• Good knowledge of audio-visual and physical/virtual conferencing technologies (Polycom, Zoom, Teams etc)
• Excellent working knowledge of Windows operating systems (Windows 11)
• Excellent working knowledge of Microsoft Cloud application portals (Office 365, Sharepoint)
• Good working knowledge of Windows 2019(+) Server (including Active Directory, DNS, DHCP, NTFS permissions, etc.)
• Reliable, punctual and well organised

Skills Desirable:

• Microsoft Hyper-V
• Microsoft Storage Spaces
• Dell Sonicwall firewalls and switch infrastructure
• Crestron controls
• Uniflow copy/print solutions
• Paxton Video Entry Systems
• Windows Powershell
• Legal sector experience

Please note:

This role is 5 days per week in the office on Fleet Street, central London.

Due to the nature of what we do at the International Arbitration C (facilitating legal hearings), you will have a flexible shift pattern including early starts (from 6am) and late finishes (up to 9pm). Overtime is paid for hours above your contractual hours.

Base Salary: £37,000 to £40,000