Network Quality and Compliance Manager

ABOUT YOU

Are you detail-oriented and process-led? Do you have a methodical approach to tasks? Are you a keen problem solver who’s passionate about implementing efficient processes to maintain our pool of quality affiliates?

If this sounds like you, we’d love for you to apply! 

ABOUT THE ROLE

The key responsibility of the Network Quality and Compliance Manager is to review and maintain a high level of publisher quality, and conduct suitable compliance measures to ensure this quality, across the Webgains network.

As part of the UK Publisher Team, you will work closely with the wider Account Management Teams and International Publisher Teams to monitor affiliate activity, ensuring best practices are maintained and our network terms are being adhered to.

Thorough and complete training will be provided to enable the candidate has the best chance of success within the role, but this individual should have the skills to confidently take ownership of the compliance function which maintains our network of premium affiliates.

KEY ROLE RESPONSIBILITIES

·       Open and lead thorough compliance investigations ensuring all relevant stakeholders are kept informed

·       Conduct a weekly audit of select publishers due to be paid – specifically handling payments within UK, US, Nordics, IE, AU, PT

·       Handle publisher account breaches in line with the compliance workflows

·       Supervise network compliance tools to monitor paid search ads for hijacks, brand bidding and trademark violations

·       Report on compliance tasks including publisher suspensions from the network

·       Manage publisher communications internally and externally for all compliance issues and topics

·       Monitor compliance trends across all networks ensuring Account Management Teams and International Publisher Teams are kept updated on any concerns whilst actively devising steps to mitigate

·       Demonstrate strong decision making in line with company goals, social, and environmental best practice

·       Research, develop and implement additional features and processes to assist with combatting the types of compliance or user issues that often occur

·       Support with the growth of suitable and compliant publishers by offering suggestions to relevant advertisers across the network

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

ESSENTIAL REQUIREMENTS

·       Clear written and verbal communication skills

·       Strong attention to detail and methodical approach to tasks

·       Vigilance when conducting and following processes with the ability to be agile when needed

·       Decision making skills

·       Excellent organisational and time management skills

·       High level computer literacy including MS Word, Outlook, Excel and PowerPoint

·       Demonstrable experience of working in a compliance or credit control role

·       Affiliate Marketing experience (at any level)

REWARD AND RECOGNITION

We offer competitive salaries and a comprehensive benefits package, inclusive of:

• Salary: £30,000 - £36,000
• Health and wellbeing services; Private medical and dental insurance – Helping you to Prioritise your health with comprehensive coverage and support.
• Unlimited Wellbeing counselling and coaching through our 3rd party Spectrum.Life - Empowering you with limitless resources for mental health and personal growth.
• Free language lessons with ‘Super Duolingo access - Unlocking the world with complimentary language lessons and top-tier learning tools.
• Salary sacrifice scheme; cycle to work, technology, workplace nursery support - Making your life easier with flexible and beneficial financial arrangements and support.
• Future planning services; will writing, mortgage advice – Helping you build a secure future with expert guidance and planning assistance.
• Personal development training provided by company subject matter experts and external providers – Believing in you an nurturing your potential with tailored learning from industry leaders.
• Personal insurances; gadget, pet - Safeguarding what matters most, from your gadgets to your furry companions.
• Established Pension plan - Securing your tomorrow with a reliable retirement plan.
• Weekly ‘Friday Thank You’ program; an opportunity to thank your colleagues who have gone above and beyond - Fostering a culture of appreciation and recognition every week.
• And on top of all this 25 days holiday after 1 year of service - Enjoying well-deserved time off to recharge and explore new horizons.

ROLE LOGISTICS

·       Working hours: 40 per week

·       Working days: Monday – Friday

·       Job location: 3 days Bristol/London/Manchester Office (Mon, Thu, +1 other day), 2 days working from home

APPLY NOW

We encourage you to apply if this role excites you - even if you think you may not meet all the requirements.

At Webgains, we are a people first organisation, and we live by our core values. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values.

Webgains embraces equal opportunity in the workplace and in throughout the recruitment processes. We are committed to building a diverse and inclusive team of passionate and exceptional individuals. We welcome applications from all candidates regardless of your background.