OKTA Identity Technical Support Lead
Company
Location
London, England, United Kingdom
Posted At
3/30/2025
Advertise with us by contacting: [email protected]
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Description
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
Why we're hiring:
WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions.
Become a key player in securing WPP's global identity landscape! We're seeking a driven OKTA expert to architect, engineer, and champion our identity and access management platform. You'll own everything from design and development to deployment and integration, even leading migrations to future-proof our IDAM strategy. Empower our global workforce and partners with a seamless, secure digital experience while mentoring a team of talented Okta engineers to reach their full potential. Make a real impact on a global scale – join us!
What you'll be doing:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
Why we're hiring:
WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions.
Become a key player in securing WPP's global identity landscape! We're seeking a driven OKTA expert to architect, engineer, and champion our identity and access management platform. You'll own everything from design and development to deployment and integration, even leading migrations to future-proof our IDAM strategy. Empower our global workforce and partners with a seamless, secure digital experience while mentoring a team of talented Okta engineers to reach their full potential. Make a real impact on a global scale – join us!
What you'll be doing:
- Be part of a new in-house OKTA technical team leading support of a complex platform and a large, diverse user base
- Liaise with internal OpCo’s and external customers from a support perspective delivering a first-class service experience
- Liaise with Identity engineering teams to ensure a bridge between support and engineering for a variety of build and migration projects from legacy identity systems
- Ensure that audit standards are adhered to in regard to attestations and management of identities and service accounts
- Work with the Information Security teams to maximise the security of policies and solutions and provide support for any ongoing remediations or investigations
- Assist in reporting on all aspects of the OKTA & Directory Services environments for security and audit requirements
- Support the implementation of strategic IDAM objectives in conjunction with the IDAM Architects
- Provide IDAM consultancy services and 3rd line technical support to our CoE and global technical community
- Provide support to application integrations into the OKTA service for the purpose of authentication and authorisation
- Coaching, mentoring, and leading the Okta Platform Engineers, to develop their skills and understand the impact they are making across the organization
- Set Up Org2org and SCIM Configuration In OKTA
- Provide IDAM consultancy services and 3rd line technical support to our CoE and global technical community
- Manage designated technical team members
- Maintain CMDB & Service Catalogue & technical documentation relating to IDAM configuration items
- Participate in the IDAM Change Management process
- Certified to OKTA Consultant level or equivalent in another Identity product
- An expert understanding of IDAM solutions, in particular: Okta, Azure AD, Active Directory, G-Suite, AWS
- An understanding of SSO implementations including SAML/OpenID integrations
- Technical experience in IDAM support & implementations
- High experience with conditional access controls on access management solutions (e.g., Azure AD, Okta)
- Product management
- Collaboration skills
- Knowledge of AD/LDAP, AAD, AADC, SCCM, Citrix, Okta, Group Policy
- Experience of working in global, complex environments
- Define and track service delivery KPIs, reporting on performance to internal stakeholders
- Ability to take ownership of service incidents, ensuring timely resolution and effective communication with stakeholders
- Great verbal & written communication & interpersonal skills
- Good problem-solving, abstraction & critical-thinking skills
- Pragmatic approach, proactivity & autonomy
- Willing to travel globally and comfortable working within remote teams
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.
Advertise with us by contacting: [email protected]
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